Dealer Services Representative

Who We Are

Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, Madshus and K2 Skates.

With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.

Position Overview

The Dealer Services Representative is responsible for providing excellent customer service, order and return support to our authorized dealers for all brands in the EOC portfolio: K2, Ride, Line, BCA, Atlas, Tubbs, Madshus, Marker, Dalbello and Volkl. This includes establishing and maintaining great relationships with dealers, independent sales representatives, and internal customers.

Responsibilities

• Respond to all dealer and sales rep communications via email and phone in a friendly, clear, and timely manner.
• Manage sales orders in assigned territories, ensuring accuracy of price and terms as well as ship dates and delivery address to assure on time, accurate delivery by requested ship date.
• Communicate status of orders to dealers, outside sales reps and inside sales management
• Support wholesale customers through placing new orders, revising existing orders, processing returns and providing order confirmation updates all with a focus on timely and accurate communications.
• Ensure communication flows smoothly between dealer accounts, Credit, IT, Warehouse, and Sales management; troubleshoot and escalate any issues to appropriate parties as needed.
• In coordination with the credit team, cleanly process Credit Card authorizations and release prepay/cash in advance orders on time to requested ship dates.
• Work closely with Credit department on any customer reconciliation issues.
• Support all dealer claims in a timely manner, including delivery issues, mis-ships, and pricing errors.
• Maintain seasonal files of all customers submitted POs to support annual audit process
• Process Warranty Claims and requests for Return Authorizations (issue RMA#s) in compliance with K2 warranty and return policies.
• Assist with entry and release of internal Sales and Marketing No Charge Order requests.
• Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
• Accountable for understanding and following standard operating procedures for order and return management.
• Maintain product knowledge through clinics, sales meetings, trade shows, and industry publications.
• Communicate extensively with supervisor regarding workload and issues as they arise.
• May be asked to train new hires
• Other duties as assigned
  
  

Minimum Qualifications

• 1-2 years customer service experience (retail, online and/or call center)
• Advanced skills in MS Windows applications, particularly Excel, Word,
• Ability to work well in a team environment and cross functionally
• Detail oriented, conscientious, and self-motivated
• Excellent follow through and persistence
• Excellent time management skills
• Ability to prioritize, multitask and escalate when needed
• Initiative to improve processes
• Genuine interest and understanding of K2 products and sports we service
• Ability to work overtime and/or an adjusted schedule during peak season
  
  

Preferred Qualifications

• Bachelors’ Degree or related experience.
• Prior outdoor retail sporting goods experience.
• Experience with ERP systems.
  
  

Physical Requirements

• Ability to sit for long periods of time
• Ability to enter data for long periods of time
• Ability to sit in front of computer for long periods of time
• Ability to speak and hear
• May be required to lift 5-30 pounds occasionally
  
  

K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf