Administrative Assistant

About Elevate Mental Wellness, PLLC:
Elevate Mental Wellness is a compassionate, patient-centered psychiatric clinic dedicated to providing high-quality mental health services in a supportive and inclusive environment. Our multidisciplinary team is committed to helping individuals achieve their best possible mental health and overall well-being.

Position Overview:
We are seeking a friendly, reliable, and detail-oriented Administrative Assistant to join our team full-time. As a first point of contact for our clinic, you will provide exceptional customer service to patients and visitors, while efficiently managing a variety of administrative tasks to support the smooth operation of our practice. This role requires strong communication skills, excellent follow-through, and the ability to navigate fast-paced environments while maintaining compassion and professionalism.

Key Responsibilities:

• Greet and assist patients, visitors, and staff in a professional and courteous manner
• Answer and direct phone calls, respond to inquiries, relay messages accurately and promptly
• Schedule, confirm, and manage appointments using our electronic health record (EHR) system
• Verify patient insurance information and assist with billing processes
• Collect and process co-payments and other fees as needed
• Maintain patient confidentiality and adhere strictly to HIPAA regulations
• Prepare, update, and maintain patient records and documentation
• Handle correspondence, scanning, faxing, filing, and electronic uploading of documents
• Support clinicians and administrative staff with various tasks as needed
• Maintain office supplies and ensure the reception area is clean, organized, and welcoming

Scope of Role:

To support safe, compliant, and efficient clinic operations:

· This role is administrative only and does not involve clinical decision-making

· Must follow established workflows, policies, procedures and protocols

· Must maintain appropriate boundaries with patients, staff, and providers

· Works under the direction of clinic owners and the office manager; not a managerial role

Performance Expectations:

· Ability to follow established procedures reliably and consistently

· Professional, compassionate communication with patients and staff

· Strong independent problem-solving with appropriate escalation when needed

· Excellent attendance, punctuality, and reliability

· Willingness to learn clinic systems and adapt as processes evolve

· Collaborative mindset and respectful approach to feedback and direction

Clinic Culture

· We value kindness, professionalism, and teamwork

· We maintain a supportive work environment grounded in respect and collaboration

· We welcome feedback delivered in a constructive and solutions-oriented manner

· As a small but growing clinic, flexibility and adaptability are essential

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical or mental health office setting strongly preferred
• Proficient in Microsoft Office and comfortable with EHR systems
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Demonstrated commitment to patient confidentiality and professionalism

Benefits:

• Competitive hourly wage or salary rate
• Paid time off and paid holidays (details discussed during interview)
• Supportive and collaborative team environment

How to Apply:
Please send your resume and a brief cover letter outlining your qualifications and interest in the position to kristinaflanaganarnp@gmail.com

We look forward to hearing from you!

Elevate Mental Wellness, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $33,280.00 - $47,840.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $33,280 - $47,840