Membership Coordinator

Job Title: Membership Coordinator

Company: Elevate Living
Location: Anywhere between Coeur d’Alene, ID and Spokane, WA
(relocation assistance available for the right candidate)
Employment Type: Full time (up to 40hr per week)
Start Date: Flexible (December 2025 or January 2026)
Compensation: $20-25/hour, housing discounts, bonuses, and opportunities to grow
Aspects of the Role: Fast communication, sales oriented, systems focused, lot of follow-up

Position Overview

The Membership Coordinator is responsible for driving occupancy and building a strong resident community within our coliving properties. This role functions as a specialized leasing and recruitment position, focused on advertising available living spaces, communicating with prospective members, coordinating tours, screening applicants, and onboarding qualified individuals into memberships.

This position requires excellent communication skills, strong follow-through, and the ability to manage multiple leads simultaneously while maintaining a high-quality member experience.

Key Responsibilities

Member Recruitment & Leasing

• Actively market and advertise available living spaces across multiple platforms (online listings, social media, referrals, internal channels, etc.)
• Respond promptly and professionally to inquiries via phone, text, email, and other
• Qualify prospective members based on occupancy criteria and community standards
• Schedule, coordinate, and conduct property tours (in-person and/or virtual)
• Present living spaces clearly, accurately, and persuasively
• Maintain strong conversion from inquiry → tour → application → move-in

Lead Management & Communication

• Manage inbound and outbound leads using CRM tools, spreadsheets, or systems
• Maintain consistent follow-up with prospects at all stages of the leasing pipeline
• Track lead sources, conversion rates, and occupancy needs
• Coordinate waitlists and future availability
• Manage referral system and incentives
• Serve as the primary point of contact for prospective members during the process
• Create and manage new lead generation tools

Screening & Onboarding

• Collect applications and supporting documentation
• Conduct background checks, reference checks, and income verification (as required)
• Ensure compliance with fair housing and internal screening standards
• Communicate approval or denial decisions clearly and professionally
• Coordinate lease/membership execution and onboarding steps
• Assist new members with move-in logistics and expectations

Administrative & Operational Support

• Maintain accurate member records and leasing documentation
• Update availability calendars, pricing, and listings
• Coordinate with property management, cleaning, maintenance, photography, and operations teams to ensure units are show-ready
• Assist with reporting on occupancy, leasing activity, and demand trends
• Support special projects related to community growth, company development, marketing, and member experience
• Use similar skills to manage properties connected to the company

Qualifications & Skills

• Strong written and verbal communication skills
• Customer-focused, relationship-driven mindset
• Highly organized with strong attention to detail
• Comfortable managing high volumes of messages, leads, and follow-ups
• Sales, leasing, hospitality, or customer service experience preferred
• Tech-savvy: comfortable using listing platforms (especially Facebook marketplace), database tools, messaging apps, and shared documents
• Ability to work independently while coordinating with a broader team
• Reliable transportation that can be used for work purposes
• Flexible work schedule, including some weekends and evenings

Key Performance Indicators (KPIs)

• Occupancy rate and time-to-fill
• Lead response time
• Member quality and retention
• Accuracy and completeness of documentation

Why This Role Matters

The Membership Coordinator plays a critical role in shaping both the financial performance and community culture of our coliving spaces. This position directly influences who joins the community, how quickly spaces are filled, and the overall member experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Relocation assistance

Work Location: In person

Salary : $20 - $25