What are the responsibilities and job description for the Market Manager - Travel Required position at Elevate Eyecare?
We are looking for a Market Manager to oversee the administrative and managerial functions for a growing number of optometry offices. The primary goal of this position is to support the VP of Operations in ensuring the delivery of a consistent, high-quality patient and customer experience in a fast-paced retail, lab, and optometric environment. This position requires a goal-oriented person with a strong background in leadership, growth, and knowledge of day-to-day office operations and staff management.
A minimum of 5 years of experience as an Optician is an absolute requirement, to be considered for this role.
Responsibilities:
- Daily, direct oversight of office staff and operations in assigned district
- Supports recruiting, hiring, and training of office staff across multiple offices
- Collaborates with the leadership team on the achievement of performance targets & budgeted goals
- Oversees the optimization of staff scheduling for office employees
- Develops policies and procedures to ensure compliance with legal and regulatory requirements
- Implements procedures to ensure the successful operations of the office around payroll, billing, and staff scheduling
- Partners with the leadership team in addressing employee relations issues
- Achieves business goals, revenue, and profitability objectives through a respectful, forward-thinking, and motivational style
Qualifications
- Relevant experience in optometry, or retail optometry operations
- Leadership capabilities including the ability to manage people, budgets, and operations
- Solution-oriented, with the ability to independently manage multiple workstreams simultaneously
- Ability to solve complex problems under pressure
- Strong communication and organization skills
- Ability to balance attention to detail with swift execution
- Must be willing to travel between office locations
- Knowledge of performance evaluation metrics and principles
- Sound understanding of optimization of store operations and standards for success
- Ability to perform all aspects in regard to optical prescriptions, measurements, product knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders
