Financial Services Specialist

Elevate Credit Union is looking for a full-time Financial Services Specialist to join our Member Support team in Brigham.

This position combines exceptional customer service with behind-the-scenes operational support in a professional office environment. The role assists our members through phone and digital service channels while also supporting electronic transactions, online banking services, account research, fraud-related concerns, and daily account processing activities.

This is an on-site position based in Brigham and is not remote or hybrid.

What You'll Do

A typical day in this role may include assisting members with online and mobile banking questions, helping resolve debit/credit card or account concerns, researching transaction issues, processing account maintenance requests, reviewing fraud alerts or suspicious activity, and supporting daily account and payment processing functions. This position also involves proactive outreach to members regarding fraud concerns, electronic services, and account-related matters. Some parts of the day involve focused operational work behind the scenes, while other times involve assisting members through phone and digital service channels.

In this role, you will:

• Provide exceptional service and support to members
• Perform detailed operational and account-related work accurately and efficiently
• Balance customer service, accuracy, confidentiality, and security in daily work
• Manage a variety of responsibilities and shifting priorities throughout the day
• Use sound judgment and follow established procedures when handling member accounts and transactions
• Work closely with team members and other departments to support credit union operations
• Take ownership of problems and help members find solutions

What We're Looking For

We are looking for someone who:

• Genuinely enjoys helping people and creating positive member experiences
• Learns quickly and enjoys a steady workflow with a variety of responsibilities throughout the day
• Uses good judgment and pays close attention to detail
• Can stay organized while balancing multiple tasks, systems, and requests
• Is dependable, flexible, and willing to support the team as needed
• Communicates professionally and positively with members and coworkers
• Understands the importance of confidentiality, security, and following procedures
• Takes pride in solving problems and helping people
• Works well in a collaborative office environment
• Knows when to work independently and when to ask questions

Qualifications

• High school diploma or equivalent required
• Previous banking, financial services, customer service, administrative, office, or operational experience preferred
• Candidates with experience working in professional environments involving customer interaction, detailed processes, multitasking, problem-solving, or administrative support are encouraged to apply
• We are willing to train the right person who has strong customer service skills, professionalism, attention to detail, and a willingness to learn

Schedule

• Full-time
• Monday–Friday shifts between 8:00 AM–6:00 PM
• Rotating Saturdays required (typically 1-2 per month, from 9:00 AM–1:00 PM)
• When you work a Saturday, you'll receive time off during the following week to offset those hours.

If you enjoy problem-solving, helping people, learning new systems, and providing excellent customer service in a role that combines member support with operational responsibilities, we would love to hear from you.

As part of our hiring process, applicants who advance to later stages may be subject to a credit check and criminal background check, in accordance with applicable laws and regulations.

Salary : $17 - $20