What are the responsibilities and job description for the Customer Success Associate position at Elevate Collective?
Elevate Collective, a dynamic sales and marketing firm, is seeking a Customer Success Associate to represent AT&T Business in the Vista, California area. In this role, you’ll support local businesses by providing exceptional service, assisting with sales processes, and helping clients discover tailored solutions, including wireless devices, business internet, and fiber services. Your support will play a key role in building trust, strengthening client relationships, and keeping operations running seamlessly.
As a Customer Success Associate, you’ll work closely with Vista-area businesses, acting as a reliable point of contact throughout their experience with AT&T Business. You’ll help coordinate account activity, ensure accurate service setup, and keep communication clear and consistent, making sure every client feels supported from start to finish.
What You’ll Do as a Customer Success Associate
- Deliver personalized, face-to-face support to local business clients in Vista, CA
- Assist with service requests and coordinate with internal teams to ensure timely solutions
- Maintain organized and accurate client account records
- Support sales initiatives by working alongside team members during field campaigns
- Break down AT&T Business offerings into clear, easy-to-understand solutions for clients
- Gather feedback from clients to help improve service strategies and overall experience
What We’re Looking For in our new Customer Success Associate
- Previous experience in customer-facing roles
- Strong communication skills with the ability to connect with clients in person
- Ability to manage multiple tasks, accounts, and priorities effectively
- A motivated, detail-oriented mindset with a professional approach
- A proactive attitude with a willingness to learn and grow in a fast-paced environment
You’re the go-to problem solver and relationship builder. Whether it’s answering questions, simplifying complex services, or ensuring everything runs smoothly behind the scenes, you help create a seamless and positive client experience that keeps businesses coming back.
If you’re ready to make an impact and grow with a team that values your contribution, take the next step and join us today!
Pay: $50,156.22 - $60,403.19 per year
Benefits:
- Employee assistance program
- Employee discount
- Paid training
- Professional development assistance
- Referral program
Work Location: In person
Salary : $50,156 - $60,403