Customer Support Manager

Company Description

Elevare Branding is a forward-thinking company focused on building meaningful brand experiences through strategy, innovation, and exceptional service. We believe that strong customer relationships are the foundation of sustainable growth. Our team values professionalism, accountability, and continuous improvement, creating an environment where talent can thrive and evolve.

Job Description

We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a high standard of customer satisfaction, optimizing support processes, and guiding a team to deliver consistent, high-quality service. The ideal candidate is organized, solution-oriented, and committed to excellence in customer experience.

Responsibilities

• Oversee daily customer support operations and ensure service quality standards are met
• Develop and improve customer support procedures and workflows
• Monitor customer interactions to ensure timely and effective resolution of inquiries
• Collaborate with internal teams to address customer needs and improve service delivery
• Analyze performance metrics and implement strategies for continuous improvement
• Support, coach, and motivate the customer support team
  
  

Qualifications

• Strong leadership and organizational skills
• Excellent verbal and written communication abilities
• Problem-solving mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with a commitment to service excellence
  
  

Additional Information

• Competitive salary package ($52K–$55K annually)
• Growth opportunities within a dynamic and expanding company
• Supportive and professional work environment
• Skill development and leadership growth
• Stable, full-time position with long-term potential