What are the responsibilities and job description for the Customer Service Officer position at Elevare Branding?
Company Description
Elevare Branding is a forward-thinking agency dedicated to elevating brands through innovative strategy, refined design, and exceptional execution. We partner with businesses looking to grow, transform, and stand out in competitive markets. Our team is built on creativity, collaboration, and a commitment to delivering high-quality solutions that make a lasting impact.
Job Description
We are looking for a highly motivated Customer Service Officer to serve as the first point of contact for our clients, ensuring a smooth, efficient, and professional experience. You will represent Elevare Branding with exceptional communication skills, attention to detail, and a proactive approach to resolving inquiries. This role plays a critical part in strengthening client relationships and supporting our company’s mission of delivering premium service.
Responsibilities
Benefits
Elevare Branding is a forward-thinking agency dedicated to elevating brands through innovative strategy, refined design, and exceptional execution. We partner with businesses looking to grow, transform, and stand out in competitive markets. Our team is built on creativity, collaboration, and a commitment to delivering high-quality solutions that make a lasting impact.
Job Description
We are looking for a highly motivated Customer Service Officer to serve as the first point of contact for our clients, ensuring a smooth, efficient, and professional experience. You will represent Elevare Branding with exceptional communication skills, attention to detail, and a proactive approach to resolving inquiries. This role plays a critical part in strengthening client relationships and supporting our company’s mission of delivering premium service.
Responsibilities
- Provide prompt, friendly, and accurate assistance to clients via phone and email.
- Manage client inquiries, requests, and follow-ups with professionalism and reliability.
- Maintain strong knowledge of our services to offer clear guidance and support.
- Coordinate with internal teams to ensure timely delivery of client needs.
- Document interactions and maintain organized client records.
- Assist in improving customer service processes and overall customer experience.
- Uphold the company’s values and deliver outstanding service at all times.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional demeanor and client-focused mindset.
- Ability to work independently and collaboratively.
- Problem-solving attitude and attention to detail.
- Basic computer and administrative skills.
Benefits
- Competitive annual salary of $48,000 – $52,000.
- Opportunities for professional growth and advancement within the company.
- Supportive, collaborative, and positive work environment.
- Skill-building and development opportunities.
- Full-time position with long-term career potential.
Salary : $48,000 - $52,000
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