What are the responsibilities and job description for the Branch Manager position at elevarae?
Branch Manager – Frisco, TX
Location: Frisco, TX
Industry: Luxury Retail / Jewelry
Reports To: CEO
Role Overview
Our client is looking for a results-driven Branch Manager to lead their Frisco location. This individual will drive business growth, deliver exceptional customer experiences, and lead a high-performing team while representing a brand rooted in Indian craftsmanship and heritage, known for building trusted, long-term customer relationships within the community.
About the Opportunity
As part of their continued expansion across the United States, our client offers a unique opportunity to establish and grow a strong local presence in a high-potential market. You will play a key role in building the customer base and shaping the success of a growing brand.
Key Responsibilities
Sales & Market Growth
- Lead branch strategy to achieve revenue and profitability goals
- Identify local market opportunities and drive customer acquisition
- Monitor performance and implement improvements
Store & Operational Management
- Manage daily store operations, inventory, and merchandising
- Ensure compliance with company standards and regulatory requirements
- Maintain excellence in store presentation and execution
Customer Engagement
- Deliver a relationship-driven, personalized customer experience
- Build strong connections within the local community
- Understand customer preferences and tailor offerings accordingly
Team Leadership
- Recruit, develop, and retain a strong store team
- Drive performance through coaching and accountability
- Create a positive, inclusive, and high-energy work environment
Qualifications
- Bachelor’s degree preferred
- 8–12 years of experience in jewelry or luxury retail
- 3–4 years in a leadership/branch management role
- Strong understanding of customer engagement within diverse communities
- Ability to build rapport across cultures; familiarity with Indian traditions or jewelry preferences is an advantage
Core Competencies
- Customer Focus
- Sales Leadership
- Team Building
- Relationship Management
- Execution Excellence
Success Metrics
- Revenue and margin growth
- Customer experience and retention
- Inventory turnover
- Compliance adherence
- Team productivity and retention