What are the responsibilities and job description for the IT Helpdesk Engineer position at Elevance Systems Inc?
Job Details
Job Summary
We are seeking a multiple qualified candidates to support their IT department's Helpdesk Team. We are looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows Devices. The candidates that can handle the high volume of calls. This is also a great opportunity for someone to grow their skills within the IT support and have the opportunity to advance their careers within IT.
Duties & Responsibilities
- Hands on experience as deskside/Onsite support/ IT engineer.
- Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
- Good on ticketing tools (ServiceNow)
- Team Management.
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
- Strong desktop support knowledge including hardware, software, and networking concepts
- To take ownership of user problems and be proactive when dealing with user issues
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $35,000 - $40,000
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