What are the responsibilities and job description for the Desktop Support Technician position at Elevance Systems Inc?
· Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices.
· Install, configure, and maintain IT systems.
· Monitor system performance and implement improvements, as necessary.
· Coordinate with vendors and other IT personnel for problem resolution.
· Conduct regular system audits and software updates to Ensure the security and integrity of data, network access, and backup systems.
· Train staff on new technologies and IT-related procedures.
· Document IT processes, incidents, and system changes and participate in the development and implementation of IT projects. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.