What are the responsibilities and job description for the Customer Service Representative CSR position at ELEVANCE NYC?
Location: Manhattan, NY (On-Site) NO REMOTE
Job Description:
We are seeking a Customer Service Representative to join our team in Manhattan! In this role,
you will serve as the first point of contact for our customers, ensuring a smooth and positive
experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier
customer support.
Responsibilities:
• Assist customers with inquiries and product/service details.
• Handle customer complaints and provide effective solutions.
• Maintain detailed and up-to-date customer records.
• Work closely with other departments to escalate issues when necessary.
• Participate in ongoing training and improvement initiatives.
Qualifications:
• Strong communication and interpersonal skills.
• Problem-solving mindset with the ability to think on your feet.
• Ability to handle stressful situations with professionalism.
• Detail-oriented and organized.
• Prior experience in customer service is a plus but not required.
