What are the responsibilities and job description for the Director I Carelon Account Management - Behavioral Health - Louisiana Crisis position at Elevance Health?
Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates must reside in Louisiana and be willing to commute to the Baton Rouge area as needed for state engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Director I Carelon Account Management is responsible for directing account management retention activities for Carelon within an assigned book of business, including a behavioral health crisis contract supporting the Louisiana Department of Health (LDH) Office of Behavioral Health (OBH). This role supports the statewide Crisis Hub, which connects eligible individuals experiencing a behavioral health crisis to appropriate community-based care through triage, referral, and dispatch to available crisis services.
How You Will Make An Impact
Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, And Experiences
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Director I Carelon Account Management is responsible for directing account management retention activities for Carelon within an assigned book of business, including a behavioral health crisis contract supporting the Louisiana Department of Health (LDH) Office of Behavioral Health (OBH). This role supports the statewide Crisis Hub, which connects eligible individuals experiencing a behavioral health crisis to appropriate community-based care through triage, referral, and dispatch to available crisis services.
How You Will Make An Impact
- Provides leadership and strategic direction to ensure book of business meets profitability standards while supporting successful delivery of the Louisiana Crisis Hub contract.
- Develops strategies to achieve assigned retention and upsell goals and strengthens relationships with state, parish, provider, and community stakeholders.
- Provides input to product development teams to develop new products and deliver them to market constituents, incorporating behavioral health crisis-system and stakeholder needs.
- Acts as a thought leader and innovator on behalf of the client, who is driving significant growth and evolution of their crisis system of care.
- Supports ongoing development of proprietary software provided to the client and providers as part of contract scope; leads discussions between client and internal experts to deliver additional solutions as part of contract scope (data teams, Provider Quality teams, software development teams).
- Consults with providers and stakeholders throughout Louisiana to further promote the client’s goals and objectives for the crisis system of care
- Supports a local leadership team who act as additional contacts and resources for the client. This includes a team of remote outreach personnel embedded within communities around the state who engage actively in their communities with stakeholders and providers to troubleshoot and support clear communication of client’s objectives.
- Collaborates with Functional Leads, call center leadership, community and provider engagement teams, state partners, and matrix partners in support of meeting all performance guarantees and contractual deliverables.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports responsible for provider relations, community relations, and stakeholder engagement.
Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, And Experiences
- MBA preferred.
- Current behavioral health license (e.g., LPC, LCSW, LMFT, or equivalent) is highly preferred.
- Leadership experience within behavioral health crisis services, crisis-system navigation, crisis call center operations, 988 services, mobile crisis, or a comparable behavioral health crisis continuum preferred.
- Demonstrated subject matter expertise in behavioral health crisis systems, including crisis referral, triage, coordination, mobile crisis engagement, provider navigation, community resources, and how the components of the crisis continuum work together preferred.
- Experience managing state government, public-sector, Medicaid, or other complex healthcare contracts and independently representing an organization with state leaders, government agencies, providers, community organizations, and senior-level stakeholders preferred.
- Demonstrated executive presence and exceptional communication skills with the ability to translate complex crisis-system and operational information into clear, consistent messaging for government clients, provider communities, internal leaders, and other stakeholders, including during sensitive or escalated situations, preferred.
- Experience leading teams and successfully navigating complex matrix environments across corporate, government, provider, and community stakeholders, with demonstrated resiliency, tenacity, relationship management, strategic influence, and ability to balance competing stakeholder priorities preferred.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.