What are the responsibilities and job description for the Front Desk Attendant position at Elev8tion Fitness?
Company Description Elev8tion Fitness is a results-driven fitness community designed for individuals who are passionate about wellness and an active lifestyle. The gym offers exclusive, high-quality equipment across its facilities, along with comfortable lounge areas for relaxation and social connection. Members have access to designated eating areas with microwaves, utensils, charging stations, and convenient meal options to support their training. WiFi and other amenities are available to enhance the overall member experience. Elev8tion Fitness currently serves multiple South Florida locations, including Downtown, Miami Shores, North Miami, Boca Raton, and a Midtown location opening soon.
Role Description The Front Desk Attendant is a full-time, on-site role based in Miami, FL, responsible for creating a welcoming and professional environment for members and guests. Day-to-day tasks include greeting and checking in members, answering phone calls, responding to inquiries, and providing information about memberships, classes, and gym amenities. The role involves handling basic clerical duties such as managing member records, processing payments, maintaining organized front desk materials, and assisting with membership sign-ups and renewals. The Front Desk Attendant also supports cleanliness and presentation of the lobby area, helps coordinate member access to facilities, and collaborates with team members to ensure a smooth and consistent member experience.
Qualifications
- Strong customer service skills, with the ability to engage members and guests in a friendly, professional manner.
- Excellent communication abilities, including clear verbal communication and active listening.
- Proficient receptionist duties, such as greeting visitors, managing check-ins, and directing inquiries appropriately.
- Professional phone etiquette, including answering calls promptly, routing calls, and providing accurate information.
- Basic clerical skills, such as data entry, record keeping, and handling transactions at the front desk.
- Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment.
- Comfort working in a fitness-focused setting and enthusiasm for health and wellness.
- Prior front desk, hospitality, or fitness facility experience is preferred but not required.
- High school diploma or equivalent; reliable attendance and punctuality are essential.