Entry Level Claims Adjuster - Remote after 6 months - Richmond, Virginia

Why Elephant Insurance?

At Elephant Insurance, we believe that people who like what they do, do it better. We pride ourselves on a relaxed and dynamic company culture that has earned us the honor of being named one of the best places to work! As our company grows, we encourage an environment of individual contribution, long-term commitment, and employee growth and development.

Elephant Insurance strives towards creating and sustaining a flexible, adaptable, and customer-centric workplace atmosphere. We aim to uphold our start-up mentality backed by one of the UK’s largest insurers, Admiral Group. We value our ability to identify and develop talented, motivated people to help Elephant become a growing, profitable, sustainable company with the customer at the center.

Our Claims department truly values internal development and is proud to say that all managers are promoted from inside the company. Claims also offers many avenues that employees can choose to go down to further their career.

Training for this position will be Monday through Friday, 8am – 5pm EST, for the first 8-12 weeks. During the first 6 months, employees will be required to train and work in our Richmond, VA office Mondays through Thursdays with Fridays being work from home.  After 6 months, employees will work from home most days but will be expected to come into the office one or two days a month (this is subject to change based off business needs).  To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below.

Work at Home Requirements:

• 5Mb connection (upload and download) to the Internet, which will be verified by the Elephant Service Desk.

• Ability to connect issued Elephant computer to their home Internet connection device via a 25’ Ethernet Internet cable.  Due to phone use and additional complexity, Elephant does not certify our home work space solution for wireless connectivity.
• Ability to call Elephant Service Desk via another phone than Elephant issue soft phone solution.
• Connection via ethernet cable is required for soft phone-based positions. Support positions may need to have an ethernet cable available to facilitate IT support, if needed.

Start Date: October 16, 2023

Summary of Benefits:

• Competitive medical, dental, vision and life insurance at little cost to employees
• Stock grants and stock dividends for all employees, up to $5,000 per year
• Competitive 401k Package
• 22 days of Paid Time Off each year
• Parental Leave Policy for new parents

Compensation:

During training and the initial nesting period of this entry level claims adjusting role we pay a competitive rate of $19.95/hour (~$41,500/year).  After graduation from the nesting team pay is increased to rate of $20.44/hour (~$42,500/year). 

About our Claims Resolution Specialists:

Claims Resolution Specialists at Elephant provide excellent customer service while assisting customers through the claims process. As a licensed adjuster you will learn to evaluate low complexity auto claims and determine applicable coverage and liability. This fast-paced role allows our adjusters to promptly assist our customers who have been in an accident by quickly resolving the customers claim and closely managing their vehicle repair.  This phone-based adjusting role is essential to our customers’ satisfaction and applicants must be passionate about customer service. This role offers a unique opportunity for professional development as Elephant is a growing company that encourages internal promotions and growth.

Invitation to Apply:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe that they meet every one of the qualifications in a job description. At Elephant our top priority is finding the best candidate for the job to join our Herd. So, if you are interested in this position, we encourage you to apply even if you don’t believe you meet all of the preferred qualifications listed below. Don’t underestimate yourself or the power of transferable skills. We’re rooting for you!

Job Responsibilities:

• Provide superior customer service
• Obtain adjuster’s license during training
• Assist customers with the initial processing of vehicle claims
• Determine coverage
• Assess liability and notifies each party of liability
• Help customers with questions regarding their claims
• Handle inbound calls/outbound calls
• Investigate automobile insurance claims by doing the following:

• Research previous claims and accidents
• Collect statements from each party
• Request police reports and other evidence if necessary
• Assess automobile damages
• Arrange estimates for repairs
• Arrange payments for repairs
• Manage rental and repair process for customers

Required Qualifications:

• High school diploma or equivalent
• Ability to multi-task, organize, and work efficiently
• Basic math, computer, and typing skills
• Demonstrated communication skills and ability to resolve conflicts
• Attention to detail and analytical skills
• Talent for investigation and research
• Positive attitude and willingness to adapt
• Able to sit at a desk and work on a computer for 8-hour workdays with breaks and lunch time provided
• Ability to be on the phone for 8-hour workdays
• Manual dexterity to type on computer
• Must be a resident of Virginia and live within 50 miles of our Richmond office.

Preferred Qualifications:

• Prior work from home experience
• Bachelor’s degree
• 2 – 4 years of customer service or claims experience
• Experience with Microsoft Office programs such as Word, Excel, and Outlook