What are the responsibilities and job description for the Account Manager position at ELEMIS?
Department: Retail
Employment Type: Permanent - Full Time
Location: H Beauty - Lakeside
Description
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.
Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.
What You Will Do
Who You Are
Employment Type: Permanent - Full Time
Location: H Beauty - Lakeside
Description
At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.
Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.
As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.
What You Will Do
Who You Are
- Experienced in luxury retail, beauty, or a client-facing sales environment
- A strong performer with a passion for delivering results
- Confident in building client relationships and driving repeat business
- A supportive team player with emerging leadership capability
- Commercially aware with an understanding of KPIs and performance drivers
- A clear and engaging communicator
- Well-organised and able to manage priorities effectively
- Passionate about skincare, client experience, and brand excellence
- Committed to inclusivity and collaboration
- Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
- Enhanced parental leave policies
- Income Protection and Life Assurance
- 27 days holiday plus your birthday off
- Company pension scheme
- Employee Assistance Programme
- Cycle to Work Scheme, Season Ticket Loan, and service awards
- Structured training in product knowledge, consultation skills, and retail excellence
- Ongoing development opportunities to support career progression
- A supportive, inclusive environment where you can thrive
- The opportunity to build your client base and directly impact business performance