What are the responsibilities and job description for the Retail Sales Associate / Customer Service position at Elements Massage?
Overview
Wellness Membership Advisor
Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.
$18.00 – $21.00 / hour bonuses & commission
The Role - What You'll Do
As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people — and love listening even more — this role was made for you.
Who You Are - What We're Looking For
- Natural Connector — You build rapport quickly, listen actively, and make every client feel genuinely welcome
- Sales-Driven — You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
- Service-Minded — You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
- Organized & Tech-Savvy — You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
- Team Player — You contribute to a clean, calm, professional studio environment and support your teammates every day
- Flexible — You're available to work evenings and weekends as needed
Prior retail sales or spa/hospitality customer service experience is preferred but not required — we'll train the right person.
Compensation & Benefits What We Offer
Competitive hourly pay ($18.00 – $21.00 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full-time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.
- Monthly performance bonuses
- Commission on wellness plan sales
- Medical insurance (full-time)
- Complimentary monthly massage
- Professional development & training
- Additional bonus opportunities
- More Than a Front Desk Job
You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.Salary : $18 - $21