What are the responsibilities and job description for the Front Desk Sales - Health and Wellness position at Elements Massage?
Overview
We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus unlimited bonus/commission, top performers on our team earn significantly more. Must have a flexible schedule.
At Elements Red Mountain, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities
Your Role: You'll be the trusted guide who helps our clients discover their perfect wellness experience through meaningful conversations and personalized service—both over the phone and face-to-face. Your genuine connections and authentic interest in each person will naturally build loyal relationships and drive our membership program forward.
- Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy)
- Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals
- Selling Packages and retail items
- Selling Gift Cards
- Upgrading - longer sessions, aromatherapy or hot stone
- Answering phones professionally and converting phone calls into appointments.
- Accurate scheduling and completing the retail and service sales process.
- Addressing emergency scheduling issues quickly and professionally.
- Addressing client requests and disputes professionally and efficiently
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
- Maintain leadership in the studio while management is not there
Qualifications
Who You Are
- Customer Facing Sales and Customer Service Experience
- Must be available some nights and weekends
- Conversationalist / Quick Wit
- Passionate about wellness and genuinely believe in the transformative power of massage therapy
- Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
- Retail or industry experience, a plus
- Web-based scheduling, a plus
- Attention to detail and the ability to follow instructions (written and verbal) is essential
- Ability to remain flexible in a constantly changing environment
- Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy
Benefits
Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Birthday/Anniversary Hourly Service - Opportunity to earn additional services - Service and retail discounts - 401K - FUN, FUN, FUN!!Salary : $16