What are the responsibilities and job description for the Front Desk - Customer Service position at Elements Massage?
Job Overview
Join the Elements Massage Chester Team!
We’re looking for an enthusiastic, dependable, and customer-focused Wellness Membership Advisor (Front Desk / Customer Service & Sales) to be the welcoming face of our studio. If you have a positive attitude, love helping people, and enjoy working in a fast-paced environment, we’d love to meet you!
Our Wellness Membership Advisors play an essential role in creating an exceptional client experience while helping our studio grow through outstanding customer service and membership sales.
What You’ll Do
- Welcome every client with a warm, friendly, and professional attitude.
- Build strong relationships with clients by understanding their wellness goals and recommending the membership that best fits their needs.
- Answer phones, schedule appointments, check clients in and out, and process payments.
- Communicate effectively with massage therapists and fellow team members to ensure a seamless client experience.
- Meet and exceed membership sales goals (30% conversion target).
- Stay organized, maintain accuracy, and multitask efficiently during busy periods.
- Perform light cleaning and help maintain a clean, relaxing, and professional studio environment.
We’re Looking For Someone Who Is:
- Friendly, positive, and genuinely enjoys helping others.
- Professional, reliable, and punctual.
- An excellent communicator with strong interpersonal skills.
- Comfortable discussing wellness memberships and recommending services.
- Organized and able to multitask while remaining calm under pressure.
- A team player who contributes to a positive workplace culture.
What We Offer
- The opportunity to make a positive impact on people’s health and wellness.
- A supportive, welcoming, and professional work environment.
- Sales bonus opportunities.
- Complimentary monthly massage.
- Opportunities for growth and advancement within the company.
Job Details
- Position: Full-Time
- Shift Length: 6–8 hours
- Schedule: Flexible availability required, including evenings and weekends.
Preferred Qualifications
- High school diploma or equivalent.
- At least 3 years of customer service experience.
- Sales experience is a plus.
- Valid driver’s license preferred.
If you’re passionate about providing outstanding customer service and want to be part of a team that helps people feel their best every day, we’d love to hear from you.
Apply today and become part of the Elements Massage Chester family!
Salary : $16 - $17