What are the responsibilities and job description for the Customer Service / Wellness Membership Sales position at Elements Massage?
Overview:
Location: Portsmouth, NH | Elements Massage
Our Portsmouth, NH location is part of a community of studios (Salem NH, Bedford NH, Nashua, NH, and Newburyport MA) that is family-owned and operated. We are a busy Elements Massage studio, with over 900 massage and facial appointments per month, and we’re growing fast!
This role is for someone who finds meaning in helping others feel better, live healthier, and commit to themselves.
You’ll be part of a studio and team that believes self-care is essential—not indulgent—and that education, trust, and consistency are what truly help people live and move better. If you’re motivated by purpose, connection, and growth (not just clocking in), you’ll feel right at home here.
We are intentionally looking for someone who enjoys guiding clients, building relationships, and being part of something bigger than a transaction.
What makes it special is the room for growth. Team members who demonstrate consistency, initiative, and care have clear opportunities to increase earnings through commission and bonuses, expand their responsibilities, and advance within our company over time.
If you’re motivated by purpose, connection, and the opportunity to grow—this role can be an incredibly meaningful starting point
Location: Portsmouth, NH | Elements Massage
Our Portsmouth, NH location is part of a community of studios (Salem NH, Bedford NH, Nashua, NH, and Newburyport MA) that is family-owned and operated. We are a busy Elements Massage studio, with over 900 massage and facial appointments per month, and we’re growing fast!
This role is for someone who finds meaning in helping others feel better, live healthier, and commit to themselves.
You’ll be part of a studio and team that believes self-care is essential—not indulgent—and that education, trust, and consistency are what truly help people live and move better. If you’re motivated by purpose, connection, and growth (not just clocking in), you’ll feel right at home here.
We are intentionally looking for someone who enjoys guiding clients, building relationships, and being part of something bigger than a transaction.
What makes it special is the room for growth. Team members who demonstrate consistency, initiative, and care have clear opportunities to increase earnings through commission and bonuses, expand their responsibilities, and advance within our company over time.
If you’re motivated by purpose, connection, and the opportunity to grow—this role can be an incredibly meaningful starting point
What You'll Do:
- Deliver an exceptional experience for every client, every time they walk through our doors.
- Introduce clients to the Elements Wellness Program—a no-hassle membership designed to help them see lasting results.
- Be the welcoming face of hospitality—on the phone and in-studio.
- Ensure client paperwork, check-ins, and payments are handled quickly and accurately.
- Collaborate with Massage Therapists, Estheticians, and Managers to create a seamless and supportive environment.
What You’ll Get:
Compensation & Benefits:
- Base Pay: $16-$18/hour
- Commissions: $5–$20 per membership sale
- Bonus opportunities based on studio growth and team milestones
- Medical & dental insurance (for full-time team members – 32 hours/week)
- Paid time off (for full-time team members – 32 hours/week)
Wellness Perks:
- Complimentary monthly massage or facial at any of our 5 studios (Bedford, Nashua, Salem, Portsmouth, or Newburyport)
- 50% off service add-ons, extra massages, and gift cards
- 30% off Sanitas skincare products
Professional Growth & Team Culture:
- Ongoing team building and development
- Wellness coaching and support
- Training in sales strategies, relationship building, and customer service resolution
- Opportunities for advancement within our growing 5-location company
Schedule & Availability:
We are open 7 days a week, 8:00 AM – 9:00 PM, and are currently hiring for team members with flexibility to work a mix of mornings, evenings, and weekends.
Ready to Join Us?
Apply today and become part of a team that’s passionate about helping others feel their best—one massage, facial, or skincare moment at a time.
Legal Disclaimer: Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage design are registered trademarks owned by ETM.Salary : $16 - $18