What are the responsibilities and job description for the Customer Service Representative position at Elemental Pet Vets?
```Duties```Working in a fast pace speciality animal hospital front staff.
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Handle a high volume of inbound and outbound calls with professionalism and courtesy
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to maximize sales opportunities
- Maintain accurate customer records and update information as needed
- Resolve customer complaints or issues in a timely and satisfactory manner
- Collaborate with other departments to ensure customer satisfaction and patient record continuity
-Assist in keeping the front reception area clean and ready for the next day
```Experience```
- Previous experience in a customer service role is preferred
Any veterinary/animal experience is a plus.
- Strong verbal and written communication skills in English
- Bilingual proficiency in Spanish is a plus
- Familiarity with outbound calling and phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills and ability to handle difficult situations with empathy
- Multilingual abilities are highly valued
This position offers competitive pay and benefits, including:
- Health insurance coverage
- Paid time off and holidays
-Retirement
- Opportunities for career growth and advancement within the company
If you have a passion for providing exceptional customer service, possess strong communication skills, and enjoy working in a fast-paced environment, have experience with ezyvet is a plus. we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Ability to Relocate:
- Freeville, NY 13068: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20