What are the responsibilities and job description for the Internal IT Support position at ELEMENT2 GROUP?
The Internal IT Support Specialist plays a key role in ensuring reliable, efficient, and secure technology operations across the organization. This position provides hands-on and remote technical support to staff, resolves hardware and software issues, manages user accounts and systems access, and supports the maintenance and security of IT infrastructure. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality customer service in a fast-paced environment.
Key Responsibilities
- Deliver prompt on-site and remote technical support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Administer and troubleshoot user accounts, permissions, and access controls within Microsoft 365, Active Directory, and other business systems.
- Support internal IT systems, including printers, VoIP phones, and conference room technology.
- Enforce IT security standards by managing updates, patches, antivirus software, and data backups.
- Coordinate with external vendors and service providers to resolve escalated technical issues.
- Accurately document support activities, solutions, and updates within the IT ticketing system.
- Contribute to IT projects, including system upgrades, migrations, and deployment of new tools.
- Provide basic end-user training to improve digital literacy and promote best practices.
Qualifications & Skills
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of experience in IT support, helpdesk, or similar technical role.
- Proficiency with Windows and/or macOS operating environments.
- Hands-on experience with Microsoft 365, Active Directory, and standard business applications.
- Strong understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi troubleshooting).
- Excellent analytical, problem-solving, and multitasking abilities.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to work independently and effectively manage multiple support requests.
Work Environment: Occasional after-hours or weekend work may be required for system maintenance or urgent issues.