What are the responsibilities and job description for the Housekeeping Supervisor position at Element?
Executive Housekeeper – Element Chandler Fashion Center
Marriott Experience Highly Desired
Managed by Janus Hotels & Resorts
Location: Chandler, AZ
Position: Full-Time | On-Site
Reports To: General Manager
About Janus Hotels & Resorts
Janus Hotels & Resorts is a leading hospitality management company known for operational excellence, guest-centric culture, and strong ownership engagement. We manage a diverse portfolio of branded hotels across the United States and are committed to delivering exceptional guest experiences while developing strong hospitality leaders.
We are seeking a highly organized, hands-on Executive Housekeeper to lead the housekeeping operations at the Element Chandler Fashion Center, a Marriott extended-stay hotel focused on providing guests with a clean, comfortable, and welcoming environment.
Position Overview
The Executive Housekeeper is responsible for the overall leadership and performance of the Housekeeping Department, including guest rooms, public areas, laundry operations, inventory management, and housekeeping team development. This role requires a detail-oriented leader who can maintain Marriott brand standards while driving efficiency, guest satisfaction, and team accountability.
The ideal candidate is proactive, solutions-focused, and comfortable leading a fast-paced operation while maintaining the highest standards of cleanliness and presentation.
This position will be held directly accountable for housekeeping labor performance, including daily monitoring and management of CPOR (Cost Per Occupied Room), productivity, scheduling efficiency, overtime control, and achievement of all departmental labor targets.
Key Responsibilities
Operational Leadership
Manage the department's largest controllable expense, labor, through daily CPOR analysis, productivity tracking, forecasting, scheduling, and real-time staffing adjustments to meet financial and operational objectives.
Oversee daily housekeeping and laundry operations to ensure guest rooms and public areas meet Marriott brand standards.
Maintain the highest levels of cleanliness, organization, and operational efficiency throughout the hotel.
Conduct routine inspections of guestrooms, public areas, and back-of-house spaces.
Coordinate room availability and priorities with the Front Office team.
Ensure all housekeeping procedures, policies, and brand requirements are consistently followed.
Leadership & Team Development
Recruit, train, mentor, and develop housekeeping associates and supervisors.
Build a culture of accountability, teamwork, and guest service excellence.
Manage scheduling, staffing levels, and labor productivity based on hotel occupancy and business demands.
Conduct regular training and performance coaching to ensure team success.
Lead by example through active involvement in daily operations.
Guest Experience
Champion a guest-first culture focused on cleanliness, attention to detail, and prompt service recovery.
Address guest concerns quickly and professionally.
Maintain strong visibility throughout the property and support operational needs as required.
Partner with other departments to ensure an exceptional guest experience.
Inventory & Cost Control
Manage departmental inventories including linens, terry, guest supplies, and cleaning chemicals.
Control expenses while maintaining quality and service standards.
Monitor purchasing and inventory levels to minimize waste and shortages.
Ensure proper handling and storage of all housekeeping supplies and equipment.
Brand Standards & Compliance
Ensure full compliance with Marriott operating standards, policies, audits, and quality assurance programs.
Maintain all safety, OSHA, health, and regulatory requirements.
Support preventive maintenance efforts by identifying room and facility issues.
Work closely with the Maintenance team to ensure guest room readiness and overall property condition.
Qualifications
Minimum 2-5 years of hotel housekeeping leadership experience required.
Marriott housekeeping experience strongly preferred.
Previous Executive Housekeeper or Assistant Executive Housekeeper experience preferred.
Strong understanding of housekeeping operations, laundry operations, labor management, and inventory controls.
Proven leadership ability with a track record of developing successful teams.
Excellent communication, organization, and problem-solving skills.
Ability to work a flexible schedule, including weekends and holidays.
Must be authorized to work in the United States.
What We Offer
Competitive salary based on experience.
Comprehensive benefits package.
Supportive ownership and above-property leadership team.
Career growth opportunities within Janus Hotels & Resorts.
Job Type: Full-time
Benefits
Dental insurance
Employee discount
Health insurance
Paid time off
Work Location: In person
REQUIREMENTS
- Previous Executive Housekeeper or Assistant Executive Housekeeper experience preferred
- 2-5 years of hotel housekeeping experience
- Marriott housekeeping experience strongly preferred. Previous Executive Housekeeper or Assistant Executive Housekeeper experience preferred
- Ability to work a flexible schedule, including weekends and holidays.
- Strong understanding of housekeeping operations, laundry operations, labor management, and inventory controls.
- Proven leadership ability with a track record of developing successful teams.
- Excellent communication, organization, and problem-solving skills.
- Must be authorized to work in the United States.
About Janus Hotels & Resorts
Janus Hotels & Resorts is a leading hospitality management company known for operational excellence, guest-centric culture, and strong ownership engagement. We manage a diverse portfolio of branded hotels across the United States and are committed to delivering exceptional guest experiences while developing strong hospitality leaders.
Salary : $19 - $21