What are the responsibilities and job description for the Patient Care Representative - Overland Park/Lee's Summit, MO position at Element Medical Imaging?
Patient Services Representative — Full-Time
Element Medical Imaging
Locations: Overland Park, KS, and Lee’s Summit, MO
Schedule: Monday-Friday, 8:30am-5:00pm, three days per week at our Overland Park location and two days per week at our Lee’s Summit location.
Schedule: Monday-Friday, 8:30am-5:00pm, three days per week at our Overland Park location and two days per week at our Lee’s Summit location.
Element Medical Imaging is seeking a friendly, dependable, and detail-oriented Patient Services Representative to join our team. As the first point of contact for patients and visitors, you will help create a welcoming environment and provide excellent service to patients receiving diagnostic imaging services.
The ideal candidate has a warm personality, strong attention to detail, consistent attendance, and a collaborative approach to working with patients and co-workers. This position requires the ability to work reliably at both locations.
Position Requirements
- High school diploma or equivalent required.
- Proficient typing and computer skills.
- Ability to work at both the Overland Park and Lee’s Summit locations.
Skills and Abilities
- Friendly, professional, and compassionate demeanor.
- Strong attention to detail and commitment to accuracy.
- Dependability, punctuality, and consistent attendance.
- Excellent telephone and communication skills.
- Ability to work cooperatively with patients, families, referring offices, and co-workers.
- Sound judgment and effective problem-solving skills.
- Ability to organize tasks, manage competing priorities, and adapt to changes.
- Commitment to protecting patient privacy and confidentiality.
Position Responsibilities
- Greet patients, vendors, and visitors warmly and professionally.
- Answer patient questions and provide assistance and directions as needed.
- Answer a multi-line telephone promptly and courteously.
- Monitor and respond to messages received through the general office email address.
- Review patient information and paperwork for completeness and accuracy.
- Verify and update patient demographics and insurance information.
- Use MedInformatix software to schedule new and follow-up appointments.
- Register patients and maintain accurate patient records.
- Communicate with referring offices to obtain or provide information needed for patient care.
- Collect and process patient payments accurately.
- Work closely with clinical staff and co-workers to support efficient patient flow.
- Follow company policies regarding attendance, appearance, and service.
- Maintain the confidentiality of patient and facility information in accordance with company policies and applicable privacy requirements.
- Keep the waiting area organized, calm, and welcoming.
- Represent Element Medical Imaging positively by treating every patient and visitor with courtesy, respect, and compassion.
Physical Requirements
This position involves prolonged sitting, computer use, and telephone communication. The employee must be able to review patient records accurately and communicate effectively, with or without reasonable accommodation.
Work Environment
Indoor, climate-controlled medical office.
Equipment Used
Computer, printer, scanner, multi-line telephone, fax machine, and copier.
Job Type: Full-time