What are the responsibilities and job description for the Customer Service Representative position at Element Materials Technology?
Overview
Element has an opportunity for an Application Sales Engineer. In this role you will be responsible for conversion of more complex requests for quotes (RFQ’s) to high quality bids and quotations. You will establish and maintain a strong relationship with clients throughout the sales cycle.
This is a great opportunity to grow your career in the Testing Inspection & Certification (TIC) industry!
Responsibilities
- Prepare quotes by studying drawings, plans, and related customer documents, consulting with Program Managers, technical experts, and other technical staff within Element
- Ability to navigate technical conversations with the end goal of qualifying a potential lead
- Calculate or establish pricing lead-time from standard price lists, local costing models, as well as from operational input
- Follow-up on quotations for the assigned customer base and or quotations produced, providing clarification and modifications when required
- Actively utilize CRM to record activities, ensuring contact & opportunity details are accurate, new information is added and sales activities logged
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
Skills / Qualifications
- Testing, material science, or product qualification experience a plus
- Experience in interpreting testing procedures and requirements
- Proficiency in Microsoft Applications (Dynamics, Word, Excel)
- Well-developed oral and written communication skills to meet a variety of communication needs
- Ability to connect with clients, determine their requirements; helps develops proposals including cost estimates, work plans and terms and conditions
NOTE: This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization, including, if required, an export license from the U.S. Department of Commerce’s Bureau of Industry and Security, the U.S. Department of State’s Directorate of Defense Trade Controls, or other applicable government agency.
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Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
