Senior Billing Client Service Business Analyst

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a collaborative and analytical professional to join our team as a Billing Client Services Business Analyst. In this role, you will oversee Billing or Billing Client Service team from a high-volume, manual operation into a client-centric, analyst-led function. We're hiring a Billing Client Service Business Analyst to accelerate that transformation by mapping current-state processes, owning and prioritizing the automation backlog, translating billing and client requirements into clear functional and technical specifications, and coordinating enterprise critical, revenue, pilots and conditional UAT, and reporting on KPIs that measure impact. You will partner closely with the Billing leadership, and cross-functional teams (IT, Collections, Sales, Implementation) to turn team frustrations into prioritized, measurable solutions that reduce manual work and improve client experience. This role operates in an evolving and partially defined environment, requiring the ability to assess ambiguous process gaps, conflicting stakeholder priorities, and incomplete data to recommend scalable solutions.

What You'll Do

• Independently evaluate automation, process redesign, and system enhancement opportunities; assess impact, risk, and dependencies, and determine recommended path forward for leadership approval.
• Gather, analyze, and document business and client billing requirements from internal and external stakeholders.
• Conduct time studies, value-stream mapping and root-cause analysis to identify manual tasks, bottlenecks, and improvement opportunities.
• Contribute to the development and ongoing refinement of the Billing Automation roadmap, recommending prioritization based on business impact and operational considerations.
• Translate business and client needs into clear functional and technical requirements, user stories, and acceptance criteria for IT/SW/automation teams.
• Lead pilots and final delivery efforts; design experiments, coordinate development/testing/UAT, measure results, and recommend scale/stop decisions.
• Collaborate cross-functionally with Billing Ops, Collections, Sales, IT to deliver solutions and integrations (e.g., e-billing, specialized invoicing).
• Create and maintain process flows, SOPs, playbook updates, use cases, and RDB.
• Support system implementations and enhancements; own UAT coordination and verification of data integrity.
• Develop enablement materials and run training to drive adoption of new processes and tools.

Basic Qualifications

• Experience evaluating automation, process redesign, and system enhancement opportunities.
• Experience gathering, analyzing, and documenting business and client billing requirements.
• Experience conducting time studies, value-stream mapping, and root-cause analysis.
• Experience translating business needs into functional and technical requirements, user stories, and acceptance criteria.
• Experience leading pilots, coordinating development/testing/UAT, and measuring results.
• Ability to collaborate cross-functionally with Billing Ops, Collections, Sales, and IT.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience creating and maintaining process documentation including process flows, SOPs, playbooks, use cases, and RDB.
• Experience supporting system implementations and enhancements with UAT coordination and data integrity verification.
• Experience developing enablement materials and facilitating training sessions.
• Experience working in an evolving and partially defined environment with ambiguous process gaps and conflicting stakeholder priorities.
• Experience monitoring service issues and client survey feedback to drive adoption and continuous improvement.

Location:

Current Location: Owings Mills, MD

The hiring base salary range for this position is $75,500 to $103,840 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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