What are the responsibilities and job description for the Hotel Front Desk Manager position at Element DFW Airport North?
Hotel & Position Summary:
The Element DFW Airport North is looking for its next Front Desk Manager. Our property boasts 123 guest rooms with 1500 square feet of meeting space. Our property is an extended stay property, catering to guests that are with us for the long haul. We are just about to complete a $2 million renovation so we are ready to take DFW by storm! The Front Desk Manager is responsible for the success of the front office, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
ESSENTIAL JOB FUNCTIONS:
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest services in responding promptly to guest needs.
- Is committed to making every guest satisfied.
- May need to help fill in with airport shuttle as needed
- Ensures all front office staff, including new hires, know all components of guest services and are trained to meet standards.
- Develops added value customer service programs.
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Acts as manager on duty for hotel and manages front desk operations.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
- Completes weekly schedules based on budget and business demands.
Experience Required
- High School Diploma, Some college preferred
- At least 5 years of experience in hotels, Marriott preferred
- At least 3 years of experience in a supervisory / management experience
- Must be at least 25 years old
- Must be able to drive the hotel shuttle in a pinch
- Lightspeed/GXP/Mobile Key experience a HUGE plus.
This position will be primarily the PM Shift (after 1pm each day) and will include one weekend day.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $23