What are the responsibilities and job description for the Front Desk Data Entry Specialist in Hanscom Air Force Base, Massachusetts position at Elegant Enterprise Wide Solutions?
Location: Hanscom Air Force Base, Massachusetts
Duration: 1 Years
Minimum Qualifications
- Minimum of one year of professional customer-service experience.
- Strong working knowledge of customer-support practices and procedures in a professional business environment.
- Proficiency in Microsoft Office applications, including:
- Microsoft Word;
- Microsoft Excel;
- Microsoft PowerPoint;
- Microsoft Windows; and
- Other Microsoft Office Suite products.
- Ability to operate data-entry devices and enter lists, records, and other information into electronic systems.
- Familiarity with web browsers and web-based applications, including Microsoft Edge and Google Chrome.
- Ability to troubleshoot routine Microsoft Office application issues.
- Strong verbal and written communication skills.
- Ability to provide courteous service to individuals from diverse backgrounds.
- Ability to use experience and judgment to plan work, manage priorities, and complete assignments on time.
- Ability to follow Government-provided task direction and training while remaining an employee of and reporting administratively to the contractor.
- Ability to maintain confidentiality and comply with Privacy Act requirements.
Preferred Qualifications
- Basic understanding of military protocol.
- Familiarity with military support organizations and Federal programs.
- General understanding of family systems within a military environment.
- Previous experience working in a military, Government, family-support, community-service, reception, administrative, or high-volume customer-service environment.
- Experience preparing monthly activity, attendance, or customer-usage reports.
- Experience entering information into customer-management, case-management, scheduling, or statistical-tracking systems.