On-Site Service Technician

About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

The Onsite Technician will be based at our client's location and must be experienced in museum and entertainment venues supporting high-quality audiovisual services and have a proven track record as a Tier 1 & Tier 2 AV tech as described below. This role involves providing general AV support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers, including PC and/or Mac Operating Systems.

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.

This role requires a detail-minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in an historical museum and visitor’s center environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

What you'll do

AV Technician TIER 1

• Able to identify and describe typical systems, their components, cables and terminations used in AV systems
• AV System knowledge gained in a service or operational environment
• Experience operating, troubleshooting and supporting a variety of AV systems
• Ability to navigate system project files in an effort to provide and request additional support
• Experience with AV tools, common test equipment, and commissioning requirements
• Basic understanding of network architecture
• Understanding of control system software
• Understanding of DSP and related software
• Understanding of media servers and content streaming
• Understanding of typical digital signage systems and associated networks
• Knowledge of Health and Safety rules and workplace safety
• AVIXA Technologist Certification or ability to complete it within 12 months of hire date is preferred

AV Technician TIER 2 (all of tier 1 plus)

• Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments
• Ability to read, understand and convey schematics from CAD files
• Proficient understanding of Network Architecture and IT systems
• Experience with small live event support operating Audio Mixers and Wireless Mic’s that include: Mackie -1642 VLZ3 / Behringer – X32 Producer / Shure SLXD & BLX wireless
• Experience with alignment, blending, and color balance with Christie, Panasonic and Vivitek brand projectors
• Experience with the following Content Servers: 7th Sense & Alcorn McBride
• Experience or training on Control system software including, but not limited to; Medialon, Extron, AMX, Alcorn McBride, etc.
• Experience or training on DSP's and related software including, but not limited to; QSC – Q-SYS Core 110F, Biamp – TesiraFORTE AI, etc.
• Experience with Interactive elements that include ELOTouch
• Experience with various AV associated equipment that includes: Digital displays, Video & Audio extenders, Presentation Switchers and more
• Liaising with vendor and OEM wherever needed to restore the services.
• Experience with remote monitoring tools which may include QSC, Medialon,
• Experience and training on typical digital signage systems, tools and associated networks

NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the client evolve.

Qualifications

• Strong customer service skills in interacting and communicating with clients
• Ability to analyze customer situations, make decisions and solve problems under pressure.
• Ability to work with a high degree of accuracy and detail.
• Ability to maintain positive working relationships with management, co-workers, clients and vendors.
• Ability to communicate effectively face-to-face, in groups, and via phone and written communication.
• Detail oriented and work without supervision.
• College degree in a related technical field a plus
• Strong desire to learn.
• Intermediate experience with Microsoft suite of products

Work Schedule: Thursday thru Monday 7am – 4pm (9-hour days include 1-hour for lunch) This may have some flexibility during the slower winter months.

A day in the Life

• Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

• Career Growth

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

• Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• • Paid parental leave after 1 year of service.
• 12 company paid holidays
• 3 weeks of paid vacation

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.