Technical Services & Account Manager

Company Description: Collectively, ElectroSep® Inc. (USA) and ElectroSep Technologies Inc. (Canada) are the longest continually owned and most successful private solvent reclamation businesses serving a host of long-standing customers, predominantly Fortune 500 corporations, in the oil refining and gas processing industries.

ElectroSep specializes in providing amine and glycol reclamation services utilizing industry-leading, patented chemical engineering technologies. We design, own, and operate proprietary electrodialysis systems (reclaimers) to achieve the removal of unwanted and damaging components and contaminants from process streams

ElectroSep operates with a high-performance, client-focused mindset. We celebrate and champion diversity, and value accountability, technical excellence, and practical problem-solving. Employees are expected to take ownership of their work, collaborate across functions, and contribute to a culture built on professionalism, integrity, and continuous improveme

Role Description: The Technical Services & Account Manager role will serve a hybrid purpose focused on customer account management and technical process development. As an Account Manager, the role is to assist clients in understanding and selecting amine reclamation options, develops site specific plans, prepare job proposals and quotations, and at job completion draft and issue reports and review results with clients. As a Technical Services Manager, the role will lead and participate in the development and testing of new service offerings and technologies, in collaboration with ElectroSep Engineering and

RD.

Our ideal candidate is an energetic professional, experienced in technical process development and support, and enjoys and is energized by working across Sales and Technical Service func

ios.

This role requires on-site attendance at our HQ in League City, TX, and overnight travel is estimated at 20%, which can extend across the continental US an

Caada.


Responsibilitie

& Dties:

Acc

• ount MaMeet with client site engineers, understand their solvent reclamation needs based on their system design and limitations, and explain/review the reclamati
on proces
• s.
  Consult with clients on the unique value propositions of the ElectroSep process and develop a reclamation plan with reasonable objectives and metric
• s.
  Schedule routine reclamations and in collaboration with Engineering help manage the mobile reclamation sche
• d
ul.
Coordinate with ElectroSep Operations and Administration teams for on-time delivery of ser
• vice.
  Interface with clients following service delivery, driving performance, issue resolution, and accou
  n

t continu
Techn

• ical ServicBecome trained and knowledgeable in ElectroSep’s fi
eld opera
• tions.
  Lead technical support and troubleshooting discussions with c
• lients
  Provide technical support to the ElectroSep Operations team to ensure best-in-class performance, results, and customer
servic.
Assist with special maintenance and oper
a

tions pro

• jec
  InnovatioIdentify, document, and present ideas for new service markets and applications, as well as new ser
vice tech
• nologies.
  Assist Engineering in the innovation, design, fabrication supervision, and commissioning process for new reclamat
• ion units
  Lead and participate in the development, testing and commercialization of new technologies and services, including the design, construction, and operation of bench-scale and small pil
  o
t

testing unit

Qualifications an

d

Requirements: Educati

• on & ExperienceBachelor’s degree in a technical discipline (ex. Engineering, C

hemistry, etc…)Over five years of experience in a technical process or servic

• e role required
  Familiarity or experience in petroleum refineries and or natural gas proce
• ssing facilitie
  Familiarity or experience with amine ga<
/ul>
s

treating syst

• e
  Computer SkillMS Office: Wo
rd, Excel
• , PowerPoint
  Some control and/or programing knowledge w
o

uld be beneficia

• 
  Core CompetencieSafety – Owns safe execution of all activities by identifying risks, enforcing controls, and ensuring strict adherence to safety and
reg
u
• latory standards.
  Active Listener – ability to actively interpret, understand, and convey the needs, comments, and questions of internal and e
• xternal customers.
  Technical Process Expertise – ability to understand, diagnose, and improve process performance, with str
• ong hands-on skill
  Accountability – takes full responsibility for assignments, demonstrating trust, responsiveness, an
• d
long-term ownershp
Time Management - skilled in the daily assessment of priorities, deciding what needs to be done and how best to plan each day around unexpec
• ted issues and demans.
  Strong Communication Skills – ability to write and speak fluently in English, with excell
• e
nt documentation skils.
Assertiveness – must be a self-starter, self-mot
• ivated and reliable peson.
  Quality – excellent attention to detail, and committed to delivering accurate, comprehensive, <
/ul>
a
nd clear output and
• re
  
  Position Complianc:Successful completion of background checks and drug testing (pre-employment
• and ongoing) as requi
• red
  Valid driver’s licens
  Ability to work in a primarily office-based envi
• r
onment with frequent travl
Ability to work in an engineering process devel
• opment and testing environmnt
  Must be authorized to work in the United States (citizen, permanent resident, or eligible unde
• r
applicable work visa progrms)
Adherence to company policies, safety s
• tandards, and ethical expectaions
  Ability to stand, squat, kneel, bend over, re<
/ul>ach overhead, and carry up to