What are the responsibilities and job description for the Credit Specialist (Accounts Receivable) position at Electronic Theatre Controls?
JOB REQUIREMENTS: Representative Responsibilities: Primary customer
contact for credit and collections. Develop and maintain relationships
with customers. Proactively work with customers to expedite payments and
prioritize shipments. Anticipate and resolve credit issues as they arise
to limit credit hold situations. Negotiate, develop, and monitor
customized payment plans as necessary. Investigate and work to resolve
invoice discrepancies and disputes. Communicate any customer issues or
concerns to appropriate department for resolution. Monitor accounts with
restricted terms. Release or hold orders as necessary. Work closely with
sales, systems and service departments. Timely communicate any existing
or potential credit issues. Maintain clear and concise record of all
customer contacts in ERP notes. Promptly respond to customer requests
for information and/or documentation. Alert Credit Manager to
questionable accounts. Compile documentation on delinquent accounts to
be forwarded to collection agencies. Invoicing Generate daily invoicing
and reports daily. Distribute paperwork. Monitor daily invoices for
accuracy of sales tax charged. Obtain relevant sales tax resale or
exemption certificates. Initiate adjustments to customer accounts as
needed and make necessary corrections to the customer account in sales
tax database. Cash Receipts Accurately and efficiently enter cash
receipts daily. Investigate and resolve any payment discrepancies.
Initiate invoice and/or account adjustments as needed. Generate and file
reports. Maintain cash receipts files Administer credit card payments.
Set up and maintain customer accounts Create new customer accounts and
administer changes as necessary in current ERP, CRM and Sales Tax
databases. Acquire financial, sales tax, and general information for new
accounts. Process credit information. Perform credit/background checks
on prospective customers. Generate and maintain customer credit files.
Miscellaneous Assist Credit Manager. Develop and maintain Excel
spreadsheets as needed. Create letters, forms, and inserts as needed.
Maintain complete and accurate sales tax files. Back up other Finance
functions as requested. Complete similar or related duties as requested
or assigned in a timely and efficient manner. Other duties as assigned.
Completes special projects and requests in a timely and positive manner
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications:
Associate\'s Degree or comparable business experience in increasingly
responsible positions in the related discipline 0-3 years of job-related
experience or computer and service knowledge Previous credit and
Collection Experience Preferred Experience In a Team Environment
Previous customer service experience a plus. Excellent interpersonal and
communication skills. Technical problem solving. Detail oriented, high
standard of accuracy. Superior organizational, problem-solving, and
negotiating skills. Self-motivated. Able to multitask and adapt to
changing priorities. Proficient in Microsoft Excel and Word Strong and
accurate typing, data entry, and 10-key skills \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://etcconnect.clearcompany.com/careers/jobs/ec3f7dc5-2ab2-df96-f6c2-0e9c2a842f23/apply?source=3747665-CS-52595
contact for credit and collections. Develop and maintain relationships
with customers. Proactively work with customers to expedite payments and
prioritize shipments. Anticipate and resolve credit issues as they arise
to limit credit hold situations. Negotiate, develop, and monitor
customized payment plans as necessary. Investigate and work to resolve
invoice discrepancies and disputes. Communicate any customer issues or
concerns to appropriate department for resolution. Monitor accounts with
restricted terms. Release or hold orders as necessary. Work closely with
sales, systems and service departments. Timely communicate any existing
or potential credit issues. Maintain clear and concise record of all
customer contacts in ERP notes. Promptly respond to customer requests
for information and/or documentation. Alert Credit Manager to
questionable accounts. Compile documentation on delinquent accounts to
be forwarded to collection agencies. Invoicing Generate daily invoicing
and reports daily. Distribute paperwork. Monitor daily invoices for
accuracy of sales tax charged. Obtain relevant sales tax resale or
exemption certificates. Initiate adjustments to customer accounts as
needed and make necessary corrections to the customer account in sales
tax database. Cash Receipts Accurately and efficiently enter cash
receipts daily. Investigate and resolve any payment discrepancies.
Initiate invoice and/or account adjustments as needed. Generate and file
reports. Maintain cash receipts files Administer credit card payments.
Set up and maintain customer accounts Create new customer accounts and
administer changes as necessary in current ERP, CRM and Sales Tax
databases. Acquire financial, sales tax, and general information for new
accounts. Process credit information. Perform credit/background checks
on prospective customers. Generate and maintain customer credit files.
Miscellaneous Assist Credit Manager. Develop and maintain Excel
spreadsheets as needed. Create letters, forms, and inserts as needed.
Maintain complete and accurate sales tax files. Back up other Finance
functions as requested. Complete similar or related duties as requested
or assigned in a timely and efficient manner. Other duties as assigned.
Completes special projects and requests in a timely and positive manner
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications:
Associate\'s Degree or comparable business experience in increasingly
responsible positions in the related discipline 0-3 years of job-related
experience or computer and service knowledge Previous credit and
Collection Experience Preferred Experience In a Team Environment
Previous customer service experience a plus. Excellent interpersonal and
communication skills. Technical problem solving. Detail oriented, high
standard of accuracy. Superior organizational, problem-solving, and
negotiating skills. Self-motivated. Able to multitask and adapt to
changing priorities. Proficient in Microsoft Excel and Word Strong and
accurate typing, data entry, and 10-key skills \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://etcconnect.clearcompany.com/careers/jobs/ec3f7dc5-2ab2-df96-f6c2-0e9c2a842f23/apply?source=3747665-CS-52595