Customer Service Specialist/ Paid Weekly + Benefits /Training Provided

Electronic Security Services, Inc. (ESSI) is looking for a Customer Service Specialist to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and values working as part of a team in the Low-Voltage Industry: Security & Access Control.

What We’re Looking For:

• Friendly, helpful, and professional demeanor

• Strong problem-solving skills with the ability to multitask and prioritize

• Team player who communicates clearly (both verbal and written)

• Customer service and/or call dispatching experience preferred

• Comfortable with Windows 10 , Microsoft Office Suite (Word, Excel, Outlook), and database software

• Strong attention to accuracy and detail

• Organized and dependable with excellent time management skills

• Ability to pass a background check

Key Responsibilities:

• Answer and make customer calls with professionalism and care

• Dispatch service calls and coordinate workflow between field personnel and customers

• Manage inquiries, service requests, and follow-ups

• Review, update, and maintain records, work orders, and databases

• Handle correspondence, emails, and document preparation

• Perform data entry, filing (digital and physical), and general office tasks

• Keep work area organized and collaborate with other departments as needed

Schedule:

• Monday – Friday, 8:00 AM – 4:30 PM (This is not a remote position)

• 30-minute lunch break

Benefits:

• Weekly pay with direct deposit

• Free on-site parking

• Retirement plan: 401(k) with up to 2.5% employer match

Paid Time Off & Holidays:

• Loyalty-based PTO Accrual:

  • Years 1–3: 8 hours/month

  • Years 3–5: 12 hours/month

  • 5 years: 14 hours/month

• 7 Paid Holidays: New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

Education & Experience:

• High school diploma (or equivalent) required

• Proficiency in MS Office, Outlook, and internet use.

If you're a team player with exceptional dispatching skills, a can-do attitude, and a passion for customer service, we want you to be a part of our growing organization! Apply in App or Send your resume to Human Resources Resumes@ESSI-Security.com to apply.