What are the responsibilities and job description for the Field Service Technician position at Electronic Office Systems?
Join a Trusted Office Technology Leader
For more than 43 years, Electronic Office Systems (EOS), located in Fairfield, NJ, has been a leading provider of office technology solutions throughout New Jersey and the New York metro area. We support more than 4,000 commercial organizations with innovative business technology, including copiers, printers, multifunction devices, wide-format engineering printers, VoIP communications, and more.
As a manufacturer-authorized dealer for industry-leading brands such as Kyocera, Ricoh, Savin, Canon, KIP, PaperCut, Yealink, and more, EOS is known for delivering exceptional customer service and dependable technical expertise.
We are currently seeking an experienced Field Service Technician to join our growing team in Fairfield, NJ.
Position Overview
We are looking for a motivated, customer-focused technician with strong break-fix copier and printer repair experience. The ideal candidate is self-sufficient in the field, thrives on solving technical challenges, and enjoys building strong customer relationships.
Experience servicing Ricoh, Kyocera, KIP, Canon or similar office equipment is highly preferred. Knowledge of VoIP phone systems or light network connectivity is a plus, but this is not an IT-only position.
Key Responsibilities
- Diagnose, repair, and maintain copiers, printers, and multifunction devices (MFPs)
- Perform break-fix service calls and preventative maintenance at customer locations
- Install, configure, and troubleshoot office equipment and related peripherals
- Support basic network connectivity for printers, scanners, and VoIP devices
- Deliver professional, responsive on-site customer service
- Maintain service records, parts inventory, and accurate documentation
- Manage car stock inventory to ensure timely repairs
- Communicate effectively with customers and internal support teams
Qualifications
- Minimum of 3 years of field service experience repairing copiers, printers, or multifunction office equipment
- Strong mechanical and electrical troubleshooting abilities
- Experience with Ricoh, Kyocera, Canon, Savin, KIP or comparable equipment preferred
- VoIP phone system experience is a plus
- Familiarity with network-connected office devices
- Excellent customer service and communication skills
- Ability to work independently and manage a field-based schedule
- Valid driver’s license and reliable transportation
What EOS Offers
- Competitive compensation based on experience
- Health, dental, and vision insurance
- Paid holidays and PTO
- Mileage reimbursement
- Ongoing manufacturer training and certifications
- Exposure to evolving office technologies and workflow solutions
- Supportive team culture with a strong reputation in the marketplace
Why Work at EOS?
At EOS, our employees are the reason clients stay with us year after year. We pride ourselves on providing a collaborative environment where technicians are respected, supported, and equipped with the tools needed to succeed.
If you enjoy solving problems, working independently, and delivering excellent service, we’d love to hear from you.
Apply today and join a company that values technical expertise, customer relationships, and long-term career development.
Electronic Office Systems is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.
Salary : $40,000 - $60,000