Customer Solutions Coordinator

Job Overview

If you’re someone who enjoys learning how things work, staying organized, and contributing to a team’s success, you may be a great fit for our Customer Solutions team. This position offers hands-on exposure to customer operations in a manufacturing environment, with opportunities to build skills, gain confidence, and grow alongside the business.

As a Customer Solutions Coordinator at EDM, you’ll support customers and internal teams by managing data, tracking progress, and coordinating communication in a fast-paced manufacturing environment. This role requires strong organizational skills, comfort with systems and spreadsheets, and a proactive mindset - someone who notices gaps, asks good questions, and takes ownership of getting things right.

EDM is 100% employee-owned, and we believe growth comes from meaningful work, collaboration, and shared accountability. For someone who is detail-oriented, eager to learn, and motivated to take on increasing responsibility over time, this position offers a strong foundation and a clear path for professional development.

Primary Responsibilities

Customer Order & Logistics Coordination

• Support the coordination of customer orders from entry through shipment
• Enter and process customer Return Material Authorizations (RMAs), ensuring accurate documentation and system entry
• Update customer ship dates as needed and communicate changes to internal teams, including purchasing, to support on-time delivery
• Communicate order status, changes, and updates internally and externally as needed
• Help ensure customer requirements are clearly understood and documented

Data Management & Reporting

• Maintain accurate order data, records, and documentation within the ERP system (Global Shop experience a plus)
• Generate and maintain sales, order, and performance reports to support customer account management
• Build and maintain Excel-based tracking tools, analyses, and dashboards
• Ensure data accuracy and consistency across systems and reports

Cross-Functional Collaboration & Support

• Work closely with production, purchasing, quality, and engineering teams to resolve issues and support order execution
• Assist the Customer Solutions team with administrative tasks, reporting, and process coordination
• Participate in ad hoc projects related to customer service, reporting, or operational improvements

Continuous Improvement & Documentation

• Maintain clear documentation of processes, customer requirements, and reporting methods
• Identify opportunities to improve workflows, data visibility, and efficiency
• Support ongoing improvements to systems and processes that enhance the customer experience

Key Requirements

• Prior experience in a manufacturing, logistics, operations coordination, or customer service environment, with exposure to managing orders, data, or customer-related processes
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail
• Strong proficiency with Excel or similar tools, including data entry, organization, and basic analysis (e.g., sorting, filtering, and maintaining tracking sheets)
• Demonstrated attention to detail and commitment to data accuracy, record keeping, and follow-through
• Strong organizational and time-management skills, with the ability to track tasks, meet deadlines, and stay organized across multiple workstreams
• Proven ability to work effectively in a collaborative, team-oriented environment and communicate clearly with cross-functional partners
• Clear written and verbal communication skills, with the ability to document information, ask clarifying questions, and provide timely updates

Qualifications

• Experience working with ERP systems preferred (Global Shop strongly preferred)
• Associate’s degree (AAS) or equivalent combination of education and relevant experience

About EDM

EDM (Electronic Design & Manufacturing) has been helping customers bring their ideas to life since 1990. We provide end-to-end electronic design and manufacturing services, from engineering support and design-for-manufacturability recommendations to custom automation and high-quality assembly solutions. As a 100% employee-owned company, every team member has a stake in our success: driving a culture of collaboration, accountability, and innovation. At EDM, you’ll be part of a team that values people first, thrives on solving challenges, and takes pride in delivering products that make a real impact.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Work Location: In person

Salary : $17 - $19