What are the responsibilities and job description for the Connected Care Specialist position at Electronic Caregiver?
The Connected Care Specialist contacts eligible benefit recipients after their physician has approved outreach regarding available Medicare-supported care programs. The specialist explains the applicable program in a clear, accurate, and recipient-centered manner, answers questions, obtains required enrollment consent, and completes the enrollment and related electronic documentation.
Success in this role requires consistent outbound calling productivity and quality. The role is primarily outbound, but specialists are also expected to receive inbound callbacks and provide light call rerouting or transfers as needed. Specialists are expected to maintain scheduled dialer login and productive time, manage assigned outreach and follow-up activity, and meet individual enrollment quotas established through historical analysis of contact and enrollment success rates.
Performance is also evaluated on professionalism, communication and soft skills, documentation accuracy, adherence to approved enrollment processes, confidentiality requirements, and applicable quality standards.