Shipping and Receiving Manager

We are seeking an individual who understands that shipping & receiving, in the context of lean manufacturing, a “water spider”, means a dedicated team responsible for the continuous replenishment of materials and tools at workstations, ensuring a smooth transition to point of use.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Supervise and coordinate activities of shipping and receiving clerks engaged in verifying and keeping records on incoming and outgoing shipments and preparing products for shipment.
• Work closely with manufacturing and purchasing teams to ensure materials are delivered as per the established lead times.
• Coordinate activities of material handlers to ensure daily requirements and objectives are met.
• Manage and improve on-time delivery at levels to ensure customer satisfaction.
• Responsible for receiving and initiating the RMA approval process.
• Initiate and follow through completion of freight claims against carrier for shortages,
• Participate in physical inventories of warehouses and/or supply yard.
• Champion EM-WEB portal for on-line parts ordering. Work closely with ASA’s and Depots to resolve any ordering issues with SMG.
• Communicate parts and accessories work order requirements to scheduling for timely production of service parts and accessories.
• Build relationship with the sales, purchasing, manufacturing, production, quality, rep groups, service agencies & parts distributors. Keeping these individuals informed in a timely manner.
• Responsible for the supervision of subordinates. This includes responsibility for their safety, work results, career planning and advancement, training, reviews, and disciplinary actions.
• Develop, implement and oversee the policies for the Shipping and Receiving Department.
Ensure that commitments on projects are met.

PHYSICAL REQUIREMENTS:

WORKING CONDITION :

• General manufacturing environment.
Minimum travel

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Advance knowledge of computer software including Excel, Word, PowerPoint and Oracle.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision.
• Must be a pro-active, hands-on manager with ability to follow through.
• Knowledge of food equipment parts and products.
• Ability to work well with all departments.
Exceptional analytical capabilities to perform root cause analysis.

EDUCATION AND EXPERIENCE:

• Minimum five years’ experience in a leadership role.
• Minimum of five years’ experience in the shipping and receiving industry.
• Minimum of two years of customer service experience.
• Bachelor's degree required.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry solutions for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2025, the Electrolux Professional Group had global sales of SEK 12.2bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com