What are the responsibilities and job description for the 3P Operations Specialist position at Electrolux Home Products, Inc.?
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100 countries, we listen to each other, actively contribute, and grow together.
Where you'll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The Direct-to-Consumer (D2C) team is experiencing rapid growth, and we are looking for a Third-Party (3P) Operations Specialist to help scale and optimize operational processes that support our expanding network of 3P selling partners. This role combines operational execution, process improvement, and cross-functional collaboration to ensure seamless order management and fulfillment. The ideal candidate is a proactive problem solver with strong analytical skills, a customer-focused mindset, and the ability to manage competing priorities in a fast-paced environment. You will partner closely with Sales, IT, Customer Service, and Logistics teams to improve operational performance, support new partner onboarding, and drive continuous improvement initiatives that enable future growth.
Key Responsibilities:
Manage day-to-day operational activities for orders received through 3P selling partners, ensuring orders are processed accurately and efficiently.
Monitor operational reports, partner portals, and order workflows to identify and resolve execution issues.
Analyze order acceptance and fulfillment performance, identifying trends, root causes, and opportunities for process improvement.
Develop and implement corrective actions that improve operational efficiency and reduce manual intervention.
Track and report channel performance metrics, recommending actions to enhance operational results.
Partner with the D2C Sales team and support the onboarding of new 3P partners by establishing scalable operational processes.
Collaborate with cross-functional teams, including IT, Customer Service, Logistics, and Final Mile operations, to resolve operational challenges and support business objectives.
Support strategic operational projects and change management initiatives that build long-term capabilities across the D2C business.
Minimum Qualifications:
High School Diploma
2 years of experience in operations, supply chain, order management, e-commerce, or a related field.
Experience working with ERP systems, preferably SAP.
Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office applications.
Proven ability to analyze data, identify process improvements, and manage multiple priorities in a fast-paced environment.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Electrolux Home Products, Inc., together with its parent companies; affiliates; subsidiaries and divisions (collectively referred to as Electrolux ) is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state or local law.