What are the responsibilities and job description for the Copy of Representative - Customer Experience position at electroCore Inc.?
Description:Our mission is simple—To help people achieve their wellness goals so they can live their best lives. We are doing this through innovative advances in technology and state-of-the-art products that maximize personal potential.Headquartered in Rockaway, NJ, we have an exciting opportunity for a Customer Experience Associate to join our growing team supporting customers in their use of our non-invasive vagus nerve stimulator, Truvaga as well as other Truvaga Brand products. The successful candidate will be responsible for providing product training and education to our US customer base in addition to supporting the commercial team with administrative tasks.Proactively and reactively support all customers through providing:1) Product education2) Order support3) nVNS device use training4) App supportPrimary Job Responsibilities:Sales Order troubleshooting, and data reportingSupport Territory Business Managers (sales executives) with account set up and order pull throughAnswer inbound customer service phone calls and emailsLog all inbound and outbound interactions with customers within CRM tool (SalesForce)Training and support of customer’s use of Truvaga nVNS deviceTruvaga Plus App supportCustomer support of all other Truvaga Brand productsProduct return processingRequirements:This role will suit someone interested in health and well-being, and who is passionate about helping others. Key attributes are compassionate communicator, effective listener, creative problem solver, attention to detail, people oriented, positive, patient, self-controlled, team-player.Skills / Qualifications:Excellent communication skillsA background in health-care is preferredAn ability to consistently deliver quality customer serviceAn effective listenerA high degree of professionalismMeticulous attention to detailAptitude and willingness to learn quickly and cross trainProficient in Microsoft Office, Zoom, FaceTime, TeamsExperience with SalesForce a plusKnowledge of Apple and Android phone operating systems a pluselectroCore, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $16 - $21