Customer Solutions Specialist (Inside Sales Account Manager)

We’re Growing Our Sales Team: Join Electro Rent

Are you energized by building new businesses, cultivating customer relationships, and closing impactful deals?

Electro Rent is growing our Sales Team and looking for talented, driven professionals to join us as Customer Solutions Specialist!

This is your opportunity to be a key player in a fast-paced, high-growth environment where your skills, ideas, and energy can make a real impact. We’re seeking sales professionals who thrive in a consultative, customer-focused setting and are eager to take ownership of the full sales cycle.

While we’d love to have you working onsite with our dynamic team at our vibrant West Hills, CA Headquarters — where the energy is high and collaboration thrives — we know that the right fit doesn’t always live in the neighborhood. If you bring the passion, expertise, and drive to elevate our team, we’re open to considering candidates located anywhere in the U.S. Let’s find the best match for the role and the culture!

As a Customer Solutions Specialist, you will play a critical role in supporting sales success by providing commercial, administrative, and operational support across the entire sales cycle. You will manage inbound customer inquiries, coordinate internal sales processes, and handle transactional business to drive customer satisfaction and revenue growth.

This is a dynamic, high-visibility position combining inside sales activity with operational support. You will act as a vital bridge between customers, field sales, and internal teams, helping maximize opportunities in assigned accounts and territories.

Responsibilities

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent’s value proposition to new and existing customers to create near-term rental and sales opportunities.
• Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure.
• Track and update sales activities, opportunities, and customer interactions in Salesforce.com to ensure accurate sales funnel management and forecasting.
• Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals.
• Maintain high-level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity.
• Assist with other special sales support tasks and projects as assigned.
  
  

Qualifications

• 2 years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate LinkedIn for prospecting and researching target customers.
• A customer-first mindset with the ability to work collaboratively within a team environment.
• Experience supporting sales of technical products, test & measurement equipment, or rental services.
• Understanding of B2B commercial sales cycles and solution selling.
• Background in engaging with engineering, manufacturing, or technology customers.
• Education in engineering, business, or related discipline.
  
  

Travel Requirements: None Salary Range (Required for CA): Salary range for the position is between $100k and $150k OTE salary and commissions at a 60/40 split

Physical Demands And Work Environment

All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job in an office environment

• Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week
• Communicate effectively both orally as well as written. Ability to be understood in face-to-face communication, in person or remote, to speak with level of proficiency and volume to be understood over a telephone or computer.
• Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Prolonged period sitting at a desk and working on a computer. Work in a low to moderate noise environment with frequent deadline pressures. Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
• Be able to read documents. Ability to read small print and view a computer screen for prolong periods, prepare, or inspect documents and operate office equipment.
• Ability to hear average or typical conversations and receive ordinary information. Communicate effectively via phone
  
  

EEO Statement:

Electro Rent is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law.

As a federal contractor, Electro Rent also complies with applicable laws regarding affirmative action and veterans' employment. We are committed to providing reasonable accommodation to qualified individuals with disabilities and applicants with disabilities throughout the recruitment process.