Customer Solutions Associate

As a Customer Solutions Associate, you will play a critical role in supporting sales success by providing commercial, administrative, and operational support across the entire sales cycle. You will manage inbound customer inquiries, coordinate internal sales processes, and handle transactional business to drive customer satisfaction and revenue growth.

This is a dynamic, high-visibility position combining inside sales activity with operational support. You will act as a vital bridge between customers, field sales, and internal teams, helping maximize opportunities in assigned accounts and territories.

Responsibilities

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent’s value proposition to new and existing customers to create near-term rental and sales opportunities.
• Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure.
• Track and update sales activities, opportunities, and customer interactions in Salesforce.com to ensure accurate sales funnel management and forecasting.
• Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals.
• Maintain high-level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity.
• Assist with other special sales support tasks and projects as assigned.
  
  

Qualifications

• 2 years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate LinkedIn for prospecting and researching target customers.
• A customer-first mindset with the ability to work collaboratively within a team environment.
  
  

Preferred Qualifications

• Experience supporting sales of technical products, test & measurement equipment, or rental services.
• Understanding of B2B commercial sales cycles and solution selling.
• Background in engaging with engineering, manufacturing, or technology customers.
• Education in engineering, business, or a related discipline.