What are the responsibilities and job description for the Fund Office Clerk position at Electrical Workers Local 369 Benefit and...?
Role Description
The Electrical Workers Local 369 Benefit and Retirement Funds (the “Funds”), located in Louisville, Kentucky, are actively seeking a full-time on-site Fund Office Clerk. The Fund Office Clerk will handle a variety of administrative tasks including data entry, document creation/maintenance, filing, mailing distribution, phone/walk-in issue resolution and providing support to the Claims department.
Responsibilities
- Strong Phone Etiquette and Communication skills to professionally interact with members
- Perform data entry and maintain accurate customer records including enrollment and beneficiary information
- Mail new member enrollment materials
- Maintain eligibility files
- Perform filing
- Coordinate member mailings and manage returned mail
- Pull and organize claims and correspondence as needed for audits, review, etc.
- Support the Claims department
- Prepare standard correspondence and/or form letters
- Provide excellent customer service support on phones and walk-ins
- Collaborate with other team members to ensure customer satisfaction
- Other assignments as needed
Qualifications
Experience
- High school diploma or equivalent
- 2 years of general office experience
- Claims experience highly preferred
- Data entry and proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Special Skills
- Highly organized and detail oriented
- Ability to communicate clearly and professionally, both verbally and in writing
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong problem-solving and analytical abilities
We offer competitive compensation and benefits package. Health Insurance, Healthcare Reimbursement Arrangement and Pension are 100% paid by the Employer. Excellent Benefits. This is a Union shop, and our employees belong to Local 2100. Join our team of dedicated professionals and make a difference in the lives of our customers!
Pay: $26.03 per hour
Benefits:
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $26