What are the responsibilities and job description for the IT Support Specialist position at Electrical Wholesale Supply Co., Inc.?
Job Description: We’re seeking a proactive and customer service-focused IT Support Specialist to join our team at Electrical Wholesale Supply Co., Inc. This role will be vital to keeping our technology running smoothly and our employees connected. As the first line of defense for technical issues, you’ll provide Tier 1 and Tier 2 support across a range of hardware, software, and network systems.
Required Skills:
- Provide Tier 1 and Tier 2 technical customer service support for desktops, laptops, VOIP devices, and peripherals or external connections
- Troubleshoot and resolve issues related to software applications, operating and mobile phone systems, trouble ticket systems, and network connectivity
- Assist with onboarding/offboarding of employees, including provisioning and deprovisioning of accounts and hardware
- Maintain documentation of support requests, resolutions, and system configurations
- Collaborate with the IT Manager to escalate complex issues and implement solutions
- Monitor system performance and proactively identify potential issues
- Epicor Solar Eclipse experience preferred
Education and Experience: High School Diploma and experience in IT support or help desk roles. Must have a familiarity with basic network fundamentals and EWS software systems. Must be able to demonstrate clear communication and customer service skills. Have the ability to prioritize tasks and manage time effectively. Salary will be based on level of experience.
Note: This job description is not intended to be all-inclusive. The employee may perform other job-related duties as assigned by their supervisor.
Work location: Idaho Falls, Corporate Office.
Job Type: Full-time
Pay: $15.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $15 - $35