What are the responsibilities and job description for the Customer Service Representative position at Electrical Power Source Fresno?
· Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E/SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source
· Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E/SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices.
· Schedule/Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections)
· Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily
· Act as a liaison to relay information/updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E/SoCal Edison) and AHJ entities.
· Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians
· Answer phone calls when assigned for on-call coverage during after-hours and weekends.
· Schedule and Dispatch on-call technicians
· Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily.
· Enter service invoice and job record information in bookkeeping accounting system daily
· Handle incoming and outgoing mail and deliveries
Not Necessary but is a
Knowledge of Service Titan