Field Service Expansion Manager

Job Title: Field Service Expansion Manager

Department: Expansion & Greenfield Operations Reports To: VP Greenfield Opportunities / Greenfield Program Manager FLSA Status: Salaried, Exempt, Full-Time

JOB SUMMARY

The Field Service Expansion Manager will play a key role in Group CBS’s Greenfield growth strategy by leading, and developing new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.

The successful candidate will leverage existing customer relationships and a personal book of business to establish and expand operations. They will be responsible for generating sales, executing projects from cradle to grave, and building a sustainable customer base. Acting as both technical lead and business developer, the Expansion Manager will ensure profitable growth, operational excellence, and high levels of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greenfield Development

o Establish and grow new service territories where Group CBS does not have a current presence.

o Leverage existing customer relationships and personal book of business to seed and expand operations.

• Sales & Business Development

o Identify, develop, and close sales opportunities with both existing and new customers.

o Develop and implement regional sales strategies that align with company goals.

o Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.

o Represent the company at trade shows, conferences, and industry events to expand market presence.

• Project & Service Execution

o Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.

o Serve as technical lead for field service projects, providing expertise and

guidance to technicians.

o Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.

• Leadership & Team Building

o Recruit, train, and lead local field service teams as regional operations grow.

o Mentor and coach technicians to deliver exceptional customer service and technical performance.

o Promote a culture of safety, quality, and continuous improvement.

• Financial & Operational Oversight

o Work with supervisor development of budgets, forecasts, and performance targets for the region.

o Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.

METRICS

• Regional sales growth and profitability

• Successful establishment of new Greenfield operations

• Customer retention and satisfaction ratings

• On-time, on-budget project execution

• Technician recruitment, retention, and performance

SUPERVISORY RESPONSIBILITIES

• Directly responsible for leading and developing new regional teams as operations expand.

QUALIFICATIONS

• Proven track record of successfully establishing or expanding regional service operations.

• Demonstrated ability to bring an existing book of business and grow new customer relationships.

• Strong technical knowledge of power systems, electrical testing, or related services.

• Sales and business development skills with ability to identify and close opportunities.

• Strong organizational and project management skills; ability to manage projects from cradle to grave.

• Excellent oral and written communication skills with strong customer service orientation.

• Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Engineering, Business, or a related field preferred.

• Minimum 5 years of combined experience in field service management, business development, or technical sales.

• Previous supervisory or leadership experience strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• NETA

• NICET

• PEARL