Material Support Expert

About Electra

At Electra, we're pioneering sustainable aviation by developing hybrid-electric Ultra Short Takeoff and Landing aircraft designed to transform regional air mobility, by making air travel more efficient, quieter, and environmentally friendly. Able to operate from soccer field-sized spaces, our Ultra Short unlocks a new era of aviation through what we call Direct Aviation - the next level of connectivity bringing air travel closer to where we live, work, and play. Headquartered in Northern Virginia, with additional locations in Switzerland, we're building a diverse team of global professionals passionate about redefining the future of aviation.

Position Overview

The Material Support Specialist will lead the development and implementation of spare parts operations, sales, repair, and support services as part of the master plan for Customer Support and Services, throughout and beyond the certification and entry-into-service (EIS) of the EL-09 hybrid-electric aircraft. This role requires proven expertise in Supply Chain contract negotiations, integrated system implementation (CRM, ERP, and PLM), and Customer Support/Call Center operations. The ideal candidate will bring direct experience from airlines, MRO organizations, or established aircraft OEMs such as Pilatus, Daher, Textron, Embraer, Airbus, or Boeing, with a strong background in spare parts management and customer service excellence.

Experience in implementing artificial intelligence to optimize operations and improve decision-making is highly valued.

Key Responsibilities And Essential Functions

Establish and implement spare parts and service processes, including:

• Spare Parts Sales and Warranty Management
• Repair Management, Exchange, and Expendables Programs
• Ground Support Equipment Rental/Lease and Sales
• PBH Program Operations and Nose-to-Tail Solutions
• Spare Parts Planning, RSPL, IPL, and Inventory Control
• Support customer requirements, coordinate internal and external meetings, and report development progress and performance metrics.
• Define and integrate business processes across PLM, ERP, CRM, e-Commerce, and logistics provider (3PL) systems to ensure seamless operational flow.
• Contribute to the establishment of the Global Logistics Network, ensuring global coverage and responsiveness to customer needs.
• Define Spare Parts Compliance and Export Control strategies, ensuring adherence to international trade regulations and company policies.
• Manage supplier performance and negotiations - identify, evaluate, and negotiate spare parts support agreements to meet customer and program commitments.
• Promote cross-functional collaboration - work closely with Engineering, Operations, Legal, and Supply Chain to ensure feasibility, compliance, and effectiveness of spare parts and service contracts.
• Serve as a customer focal point for Spare Parts Sales, Warranty Management, and Special Program Services, ensuring customer satisfaction and long-term relationships.
• Perform other duties as assigned to support the broader Customer Support and Services mission.
  
  

Required Education And Experience

• Bachelor's degree in aerospace engineering, aviation management, or equivalent experience in an aviation company.

• Industry Experience
• Minimum of 12 years' experience leading aviation spare parts business, repair management, and/or customer support and services activities.
• Proven experience in the development and implementation of spare parts policies and pricing strategies.
• Spare Parts and Services & Support Expertise

• Experience with ERP, CRM, and e-Commerce system implementation.
• Experience in Spare Parts Operations Centers and Special Programs.
• Export Control and Logistic process implementation
• Implementation of AI solutions to optimize spare parts management through accurate demand forecasting, predictive failure analysis, automated inventory replenishment, and inventory level optimization.

• Technical Acumen
• depth knowledge of aircraft and spare parts warranty requirements and procedures.
• Proven experience in establishing spare parts process flows and Standard Operating Procedures (SOPs).
• Familiarity with airline spare parts and logistics operations
• Experience as Product Owner or Scrum Master in process and system development.

• Customer-Focused Mindset
• Proven ability to manage customer relationships and expectations effectively.
• Analytical & Communication Skills:
• Strong problem-solving abilities and excellent written/verbal communication skills.
  

Why Join Us?

• Be part of a cutting-edge aerospace OEM revolutionizing urban and regional mobility.
• Work on defining industry-first maintenance and support programs in an emerging sector.
• Collaborate with top-tier professionals in aerospace and advanced air mobility.
• Competitive compensation and benefits package.
  
  

If You Have The Expertise And Vision To Shape The Future Of Aircraft Maintenance And Support, We Want To Hear From You. Apply Today! Additional Information

Travel: Occasional travel (

Onsite Presence: Expected onsite presence at our headquarter in Manassas, VA USA or Olten, Switzerland 4-5 days per week with some travel.

Salary: Electra's salary range for this position is: $ 130,000.00-$190,000.00 USD Our salary ranges reflect the minimum and maximum range for the Company level overall across all locations & projects and does not necessarily reflect the budgeted amount for this position. Individual pay is based on additional factors, including project budgets, job-related skills, experience, relevant education and/or training, role, level, location, and project.

Compensation And Benefits

In addition to offering an exciting work environment and the opportunity to be part of the team making Ultra Short flight a reality, at Electra, we offer an unparalleled total rewards package. Electra offers employees a comprehensive benefits package including medical, dental, vision, STD, LTD, and life insurance, generous PTO and sick leave, company holidays, paid winter break, and a 401(k) plan with immediate vesting. Life at Electra includes a variety of perks, such as free catered lunches, amazing coffee, snacks, drinks, fruit, free parking, and opportunities for much more.

Working Conditions

Work is typically performed in a warehouse/aviation and office environment, which requires proper safety precautions. Work may require some physical effort in handling light materials, boxes, power tools, prototypes, and different materials or equipment. Due to the nature of our business and projects, some fieldwork may be required, working in both indoor and outdoor conditions. You may need to lift up to 50 lbs.

Background & Drug Screening

Successful completion of a background check and/or drug screening prior to starting work may be required for this position.

Commitment

We are committed to fostering diversity and inclusivity, and we encourage individuals from all backgrounds, including those from marginalized or underrepresented groups in the tech industry and aerospace, to apply for our job openings. We firmly believe that a diverse range of perspectives can profoundly influence both our product and our company culture.

Electra is committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law. Electra will provide reasonable accommodations for qualified individuals.

Electra is an E-Verify employer.