Information & Referral Specialist

The Information & Referral Worker position is responsible for providing

information and referrals to callers, potential consumers, family

members, and consortium partners. Assists in assessing needs,

identifying and linking the most appropriate service and/or agency to

respond to those needs. **Education/Experience Requirements:**

Bachelor?s degree in human services or related field preferred, or a

High School Diploma/GED and a minimum of three years? experience working

with older adults, individuals with disabilities, and/or telephone

information and referral is required. Candidates for the position who

have demonstrated abilities in human services but who cannot meet these

criteria may apply for a waiver. **Other Knowledge/Abilities:** -

Excellent interpersonal skills; strong oral and written communication

skills - Strong assessment, communication and counseling skills -

Commitment to working with older and disabled adults; strong sensitivity

to aging and disability issues - Ability to work successfully over the

phone - Crisis intervention/problem-solving skills - Familiarity with

community resources - Ablility to work well with community agencies and

individuals in a professional manner - Leadership ability; independent

thinker; self starter - Proficiency in Microsoft Office and experience

using databases Job Type: Part-time Pay: From \$20.00 per hour Expected

hours: 20 per week [For more information and to apply please click

here.](https://www.indeed.com/cmp/Elder-Services-of-Berkshire-County/jobs?){target="blank"

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