Department Head

Description

Customer Service

• Always projects a positive, enthusiastic view of Elder’s, our people, and our customers.
• Practices the principles of The Six E’s and sets a good example for others.
• Sees that customers are well served and always gives them top priority.
• Does not get pigeonholed in his/her department but freely helps throughout the store.
• Cross-trains other associates in the department. including participation in store meetings.

Department Maintenance

• Shelf conditions departments daily (straighten, stock, clean, and pull packages to the front).
• Check empty pegs to verify counts are correct. Check end caps & back stock before adjusting quantities.
• Re-stock clip strip items within the department unless that’s handled differently by the store (e.g., one person orders all clip strip items for a store).
• Corrects negative on-hand quantities and inaccurate counts when identified and assists ICS in completing routine counts.
• Checks invoice for back orders and canceled merchandise.
• Keeps bin tags updated and puts out daily price changes.
• Keeps floors clear of merchandise.

Like every Elder’s associate, the Department Head should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cleaning, etc., when necessary.

Qualifications

• High School diploma or General Equivalency Diploma (GED) preferred.
• Minimum of 6 months-1 year of retail experience.
• Technically proficient in computer systems including related software.
• Gather and analyze data and maintain accurate records.
• Take initiative, assume responsibility, and execute thoroughly.
• Interact with staff at all levels of the organization.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.
• Possess a valid driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.