What are the responsibilities and job description for the Department Head position at Elder's Ace Hardware?
Customer Service
- Always projects a positive, enthusiastic view of Elder’s, our people, and our customers.
- Practices the principles of The Six E’s and sets a good example for others.
- Sees that customers are well served and always give them top priority.
- Does not get pigeonholed in his/her department but freely helps throughout the store.
- Cross-trains other associates in the department. including participation in store meetings.
- Shelf conditions departments daily (straighten, stock, clean, and pull packages to the front).
- Checks empty pegs to verify counts are correct. Check end caps & back stock before adjusting quantities.
- Re-stock clip strip items within the department unless that’s handled differently by the store (e.g., one person orders all clip strip items for a store).
- Corrects negative on-hand quantities and inaccurate counts when identified and assists ICS in completing routine counts.
- Checks invoice for back orders and canceled merchandise.
- Keeps bin tags updated and put out daily price changes.
- Keeps floors clear of merchandise.