What are the responsibilities and job description for the Customer Services Representative position at ELCO Lighting?
We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide accurate information regarding products and services to assist customers effectively.Handle customer complaints and resolve issues with empathy and efficiency.Perform data entry tasks accurately to maintain up-to-date customer records.Conduct outbound calls as necessary for follow-ups or promotional purposes.Collaborate with team members to improve service processes and enhance customer experience.Utilize Microsoft Office tools for documentation and reporting purposes.Maintain a high level of professionalism and phone etiquette during all interactions.Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills