What are the responsibilities and job description for the Advanced Order Processing Specialist position at Elantis?
Our Team
Puritans come from various backgrounds and we thrive off of challenging the norm. This cross pollination of backgrounds led to numerous groundbreaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. We strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment. We are seeking enthusiastic individuals to solve real world problems while having fun along the way.
The Role
We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job!). You will be responsible for communication with Partners and Sales regarding customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.
Position Responsibilities
- Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking.
- Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed
- Work closely with Sales Team to solve order issues and educate them on order policies and guidelines
- Maintain positive and professional communications, both internally and externally, to resolve order issues
Qualifications:
- 1 year of experience in an order management role in a sales environment preferred
- Experience working with Salesforce and NetSuite preferred
- Proficiency with CRM and ERP systems, preferably in an Order Management role
- Experience working in a channel-driven sales organization
- Basic knowledge about accounting is preferred.
- Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
- Excellent data entry skills to quickly and accurately review and input data
- Excellent interpersonal, written and verbal communication skills; strong listening and problem-resolution skills.
- Self-starter with a proven track record in a sales support role with stellar customer service skills
- Excellent attention to detail and high level of accuracy is needed
- Ability to deal effectively with internal or external customers and peers
- Exude integrity in every aspect of your persona and know what it means to be accountable.
Culture & Perks
Everpure is a very special place. What makes and keeps us special is who we recruit to join us and how we work together. Our culture was shaped organically as our early team poured their heart and soul into Everpure's first generation product and supporting our early customers and partners. We expect each employee to approach their job at Everpure with the same level of pride and care and perpetuate the values that are making us the best storage company in history.
At the center of those values is the belief that the single most important thing we do is continue to hire the best and create a workplace where they thrive and enjoy. To reward our employees for the great work they're doing we offer a number of perks and benefits, including:
- Fully stocked snacks & beverages
- Lounge areas with ping pong, foosball, pinball, and arcade game